Customer Service Representative

Customer Service Representative PositionAs a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.Customer Service Representative ResponsibilitiesMaintain a professional and friendly attitude towards customers at all timesCommunicate with customers through various mediums, including in-person, phone, and webBuild relationships with customers to ensure their satisfactionProvide prompt responses to customer inquiries and complaints, assisting to solve issuesMaintain records of customer interactions, including sales, comments, and complaintsProcess orders and forms as neededKeep up-to-date on company offerings to ensure clients get the best productsCustomer Service Representative Requirements[1+] years of Customer Service Representative experienceHigh school diplomaProficient with computers and CRM softwareExcellent communication skillsSuperb customer service, time-management, and multitasking skillsMust be a team playerMust have flexible availability