Senior Family Partner

Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We're proud to be a mission-driven, values-based organization-and a Certified Great Place to Work. BHN is currently seeking a Senior Family Partner to join our CSA team to support and guide Family Partners in the delivery of peer support and wraparound care to youth and families.
What We Offer:

• Supportive leadership that values lived experience and the voice of caregivers
• Extensive training in the Wraparound model and ongoing coaching opportunities
• A robust team environment where collaboration and family voice are prioritized
• Career growth and advancement within a growing behavioral health network
• Generous PTO and paid holidays
• Health, dental, and vision insurance
• 403(b) retirement plan with employer match
• Mileage reimbursement
• Flexibility to support work/life balance

Key Responsibilities:

As the Senior Family Partner, you will support and supervise Family Partners in delivering strength-based, family-driven care. You will be a champion for caregiver voice and engagement while modeling effective peer support.

• Provide weekly supervision and ongoing coaching to Family Partners
• Deliver trainings and participate in developing onboarding content with CSA leadership
• Engage caregivers in the wraparound process and model effective collaboration
• Support family empowerment through advocacy, education, and resource linkage
• Participate in Care Planning Team (CPT) meetings to ensure family voice and choice
• Serve as a bridge between families and providers to improve understanding and trust
• Offer consultation to staff on caregiver perspective and family system navigation
• Ensure timely documentation and compliance with program and agency standards
• Represent the caregiver perspective in quality improvement and program meetings
• Provide leadership in resource development and team communication

Who You Are:

• You have lived experience as the primary caregiver of a child with emotional, behavioral, or mental health needs
• You have at least two (2) years of supervisory experience, ideally within peer support, wraparound, or behavioral health services
• You are familiar with child-serving systems and passionate about empowering families
• You are skilled at facilitating meetings, managing documentation, and navigating community-based supports
• You are comfortable using technology, including Microsoft Office and EHR platforms
• You hold a high school diploma or equivalent (Associate's or Bachelor's degree preferred)
• You are CANS certified or willing to become certified upon hire
• You have a valid driver's license and reliable transportation
• You embrace cultural humility and have the ability to work with diverse populations

About BHN:

Behavioral Health Network has been serving the Western Massachusetts community since 1938. Our mission-driven work supports children, adults, and families through innovative and compassionate behavioral health and human services. From outpatient therapy and crisis services to Wraparound care and family support, BHN is a leader in the field-committed to trauma-informed, culturally responsive, and person-centered care.
Apply Today

If you're ready to lead from lived experience and make a real difference in the lives of families in our community, apply today at or click "Apply for Job" to join our team.