Bryan Ashley Furniture Quality Technician

Bryan Ashley Furniture Quality TechnicianBryan Ashley Inc. manufactures furniture for the hospitality industry. The role of the Furniture Quality Technician is to provide both virtual and onsite post-order support to customers with product issues and assist in product improvement. The position will consist of managing quality issues, performing/coordinating furniture repairs and communicating with customers and vendors for the evaluation and resolution of furniture quality issues.This position will require the individual to either reside in Deerfield Beach, FL or commute daily.Job Duties:Collect and analyze furniture issues reported by customers via images and onsite visits throughout fully functional hotel properties and or construction sites, mostly in the USInitiate new repair projects and manage tasks from initial reporting through repair to closeout of issueHire furniture repair contractors and determine the contractor's ability and experience in performing specific repairsAssist and lead in determining corrective solutions, providing step by step technical direction of furniture repairs and coordinating technicians for repairsAssist in furniture installations and manage installation teams with the assembly of custom furnitureProvide detailed recommendations for quality and structural improvements needed for mass production of furnitureHigh level of email and phone communication which will include but not be limited to gathering causes or symptoms of issues and detailed reporting of issues to the manufacturerMaintain a detailed daily record of customer, vendor and contractor job progress and reportsJob Requirements:Must be self-motivated, have a sense of urgency and attention to detailFurniture construction and repair knowledge is strongly preferredAbility to read construction drawings to determine repair solutions Ability to read floor plans to create an installation or repair schedule by floor or by productFrequent travel to local and out of state job sites will be required for detailed furniture inspections and furniture repairsWorking knowledge of hand tools, power tools, construction hardware and material for furniture inspections and repairsMust be able to take detailed measurements in both American and Metric standards and be able to determine proper hardware solutions based on those measurements Requires the ability to sit, stand, walk, stoop, and bend especially for the inspection of furniture. Lifting of 100 lbs+ may be requiredAbility to juggle multiple projects in a high pace environment and prioritize tasksAnalytical ability is required in order to gather and summarize data for reporting via presentations and spreadsheetsAbility to speak clearly and present detailed plan of correction to customers and help alleviate concernsOther Requirements:Must be able to travel by airplane and car when necessaryMust be able to read, write and speak English fluentlyMust have a valid driver's license to operate a vehicleKnowledge of word processing, spreadsheet, presentation and email softwareStrong communications skills and ability to provide detailed step-by-step instructions to contractors in verbal and written format