Management & Program Analyst

Job DutiesEvaluate customer goals, problems, or questions to design products that meet their needs.Serve as a liaison between stakeholders and the OCIO vendor to ensure system requirements are accurately captured and implemented.Manage a backlog of user stories to ensure the most valuable capabilities are prioritized.Break down features into user stories with clear acceptance criteria that can be understood by engineering teams.Shepherd user stories through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs.Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation.Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements.Research Tier 2 and 3 help desk issues and respond to customer inquiries.Consult with trainers and customers to contribute to the development of meaningful user support content.Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.