Commercial Kitchen Equipment Service Technician

Commercial Kitchen Equipment Service Technician Position Summary: The Service Technician reports to the Service Manager, is a full‑time position located in Los Angeles, CA, and may work remotely. The Service Technician is responsible for providing intermediate‑level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. The position offers an incentive plan, door‑to‑door compensation, and a tuition reimbursement program that may be used for certifications needed to advance to a Senior Service Technician.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Equipment Service: Complete on‑site repair and maintenance of standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on a full on‑call rotation. Run intermediate troubleshooting and testing tasks. Survey safety devices and equipment on a regular basis. Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service. Independently work on customers' foodservice equipment. Perform intermediate‑level equipment and accessory installations. Repair and Maintenance: Inspect food service equipment for safety. Identify necessary repairs and provide ongoing preventative maintenance. Inventory Management: Maintain proper equipment, parts inventory, and tools on the service vehicle. Take periodic inventory of parts, materials, and components as directed. Communication: Provide timely and detailed service reports via assigned tablet. Reach out to Senior Service Techs for troubleshooting or assistance periodically. Use field automation systems (e.g., tablets, cell phones). Customer Interaction: Provide professional service and customer support during service calls and installations. Comprehend customer requirements, build positive relationships, and take appropriate actions. Safety and Compliance: Operate vehicles in a safe manner. Use appropriate personal protective equipment (PPE). Documentation: Read and interpret equipment manuals for required maintenance and service. Maintain periodic inventory of parts, materials, and components as directed. Additional Responsibilities: Inform management regarding intermediate procedures and/or status of work orders. Help in other jobs as needed. Perform other related duties as required and assigned.

COMPETENCIES

Advanced communication skills with the ability to converse with customers and all levels of management. Ability to work independently and multitask effectively. Excellent phone etiquette, verbal, written, and interpersonal skills. Confident presentation skills to convey information to groups of customers when needed. Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE

High School diploma or equivalent. 1–2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience. Successful completion of an accredited Technical/Trade school preferred, with a minimum of one‑year hands‑on experience in commercial refrigeration. EPA certifications of Level 1 & 2 minimum; universal preferred. Capability to work flexible shifts and adapt to changing work schedules. Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS

Ability to lift 75 pounds. Bend or twist body. Use hands to handle, control, or feel objects, tools, or controls. Stand for long periods of time. Maintain or regain balance. Kneel, stoop, crouch, or crawl. Compensation Compensation includes the posted hourly pay range. Additional compensation opportunities, including overtime pay, incentives, or bonuses, may apply where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job‑related factors. Equal Employment Opportunity Statement TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences. TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr TriMark