Front End Service Team Supervisor

Job Summary The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment. Job Details The Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment. Key Responsibilities Support daily front-end operations to ensure efficient and accurate transaction processing Assist with monitoring cash handling procedures and resolving minor discrepancies Provide support and direction to front-end staff during daily operations Ensure front-end areas are organized, clean, and operating efficiently Assist in maintaining customer service standards and resolving customer issues Support scheduling and workflow coordination for front-end staff Help enforce company procedures and policies at the front-end Communicate operational issues or concerns to management Qualifications Previous experience in retail, customer service, or front-end operations Basic understanding of cash handling processes Strong communication and organizational skills Ability to work in a fast-paced, team-oriented environment Problem-solving skills and attention to detail Preferred Qualifications Experience in a supervisory or lead role Familiarity with front-end operations and processes Experience in high-volume retail environments Work Environment / Expectations Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs. Benefits & Perks Medical, Dental, and Vision Insurance Coverage 401(k) Retirement Plan with Employer Match Paid Time Off (PTO) in accordance with company policy Six (6) Paid Company Holidays Tuition Reimbursement Program (subject to eligibility and plan guidelines) Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits) Competitive and Comprehensive Benefits Package Designed to Support You and Your Family All benefits are subject to eligibility requirements and plan terms Job Ref #: 9dee4688-1953-4557-8e1b-18132e4b5961 Date Posted: 2024-12-16 #J-18808-Ljbffr