Frontline Support Lead engineer / TPM

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Location: Onsite in Austin or Cupertino

About the job you're considering:

Seeking a hands-on MCAD Support Engineer to manage and support engineering user environments, virtual desktops, and applications across a mixed Windows and Linux ecosystem. The role focuses on ensuring seamless user experience, application performance, and infrastructure stability.

Your role:

• Support VMware Horizon / Omnissa environments (VDI sessions, connectivity, performance)
• Manage user accounts, access, and end-user environments.
• Troubleshoot SMB/CIFS shares, mapped drives, and application issues.
• Support Siemens NX, Teamcenter, and engineering applications.
• Handle software deployment, updates, and lifecycle management.
• Perform L1–L2 troubleshooting across OS, network, and application layers.
• Support backend systems including Linux environments and compute/HPC setups.
• Diagnose network/VPN issues impacting users and applications.
• Collaborate with cross-functional teams and ensure SLA adherence.

Your skills and experience:

• Experience with VMware Horizon / Omnissa Client.
• Strong understanding of Windows-based user environments and troubleshooting.
• Working knowledge of Linux systems and basic administration.
• Experience with SMB/CIFS, file shares, and access issues.
• Familiarity with NX and Teamcenter.
• Knowledge of application deployment and support.
• Basic understanding of networking and VPN troubleshooting.
• Good communication and problem-solving skills.
• Good to have: Exposure to Ansys/FEA tools, experience working in HPC environments, proficiency in macOS Horizon client troubleshooting, and basic scripting or automation knowledge.

The base compensation range for this role in the posted location is: $68,911 - $161,544/year

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

· Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

· Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

· Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

· Life and disability insurance

· Employee assistance programs

· Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.