Software Support Specialist

About Vision: Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. Through our efforts local communities have the funding needed to maintain roads schools and emergency services. Our organization is quickly ramping up for growth and we are looking for people to join our teams to help us do that successfully.

About the Role: The Software Support Specialists primary duty is to provide day-to-day software and database support to our growing customer base applying troubleshooting and analysis techniques and procedures to resolve those questions. The Vision Customer Support team works with our customers to troubleshoot and resolve questions related to our CAMA software. This requires knowledge of Visions proprietary CAMA software and the appraisal process including the differences in nuance from municipality to municipality as well as the consistent exercise of discretion and judgment for each separate support transaction and the Specialists workload of support cases.

The Customer Support team is the face of Vision for our customers and plays a critical role in their continued happiness using our products. We are looking for highly motivated individuals with a demonstrated capacity to learn technical concepts and a positive attitude to join our team. The goal of this role is to ensure that Vision customers rave about our software products and the quality of the support they receive in using them. Customer satisfaction is critical to our success; its that simple.

Key roles & responsibilities include:
Working directly with customers to answer all software questions and ensure complete resolution of software issues
Serving as the voice of the customer advocating internally to drive the product roadmap in a way that will be most beneficial to our customers
Focusing on team processes to become increasingly more efficient in day-to-day activities
Partnering with newly implemented or upgraded customers to ensure they have a smooth transition

Aligning with internal teams on company st rategy working with strategic customers to help Vi sion meet its goals

The ideal candidate for this role will have:

• High-volume technical support experiencewith the ability to manage heavy caseloads efficiently.
• Strong troubleshooting and analytical skills with the ability to quickly learn complex systems.
• Excellent communication skills especially in writing clear case notes and customer updates.
• Ownership mindset proactive accountable and focused on improving processes.
• Adaptabilityand comfort working in a fast-paced constantly changing environment.
• Experience supporting government real estate or other regulated/complex systems.
• A proven ability to learn additional technical concepts knowledge of SQL Salesforce JIRA and Microsoft Office Suite is a plus

Compensation & Benefits include: Medical dental and vision insu rance as w ell as 401k match. Compensation range is $40k-$50k.

Position: Remote

Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description we encourage you to apply anyways. You may be just the right candidate.

Vision Government Solutions maintains a drug-free workplace.

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.

Were proud to be an equal opportunity employer and celebrate our employees differences including race color religion sex sexual orientation gender identity national origin age disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.

Required Experience:

Senior IC