IT Support Specialist - Legal
McCall Staffing Services
Job Description
Job Description
Temp - through mid-September
Provide on-site support to the legal office personnel working remotely as well as on-site assistance with software and hardware assistance for desktop, laptop, AV equipment and remote access.
A minimum of two plus years in a technical support role in a Law firm
Responsibilities to include but are not limited to:
- Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint)
- Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting.
- Assist remote users
- Assist with imaging desktop and laptops, installing software and configure for new users.
- Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance.
- Respond to incidents and technical service requests as they arise.
- Diagnose hardware issues and contact warranty support for repair.
- Take ownership of tickets and communicate progress with Manager and customers in a timely manner.
- Maintain a high degree of customer service for all support requests and incidents.
- Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly.
Required Qualifications:
- A minimum of two plus years in a technical support role in a Law firm
- Excellent customer service, Excellent written and verbal communication skills
- Ability to multi-task, prioritize and handle pressures well in a fast-paced environment.
- Strong technical, analytical, and problem-solving skills
- Demonstrated expertise in Active Directory users and Group Policies, including user provisioning and access management.
- Experience in imaging laptops and desktops, installing software, creating system images, and creating software deployment packages.
- Strong background with Microsoft Azure, Servers Administration, Network switches/firewalls, LAN Segmentation, Email Routing, and Wi-Fi troubleshooting.
- Experience with legal-specific software applications used in law firms such as CCC Macros and Compulaw.
Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description.
Company Description
Established San Francisco Staffing Company placing Temp, Temp-to-Hire and Direct roles.
Company Description
Established San Francisco Staffing Company placing Temp, Temp-to-Hire and Direct roles.
Vacancy posted 14 days ago
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