Mobile Service Coach
HRU Technical Resources
Mobile Service Business Consultant & Performance Coach
This role supports the implementation and growth of mobile service operations within dealership networks. The position combines consulting, sales coaching, and hands-on technical training to help service teams adopt scalable, profitable business models while improving customer experience and operational performance.
This is a highly visible, field-based role requiring both strategic thinking and hands-on execution—working directly with leadership while also training technicians in real-world environments.
Key Responsibilities
Business Growth & Sales (50%)
- Partner with dealership leadership to drive adoption of mobile service programs
- Present value propositions, address objections, and build sustainable service operations
- Support go-to-market strategies and revenue growth initiatives
Change Management & Operations (25%)
- Implement new processes and workflows across service operations
- Analyze KPIs and performance metrics to identify improvement opportunities
- Provide root cause analysis and actionable recommendations to improve efficiency and profitability
Technical Training & Field Support (25%)
- Deliver hands-on training within mobile service units and dealership environments
- Train technicians on service procedures, tools, and equipment usage
- Support launch activities and ongoing operational execution
Additional Responsibilities
- Serve as a subject matter expert for mobile service operations, workflow, and implementation
- Deliver both technical and non-technical training (in-person and virtual)
- Train staff on customer engagement, sales techniques, and service excellence
- Monitor dealership performance metrics and provide ongoing coaching
- Support parts inventory strategy and stocking plans for mobile operations
- Ensure consistent execution of service processes and customer satisfaction initiatives
Qualifications
Required
- High School Diploma (Bachelor's degree preferred)
- 3+ years of customer-facing experience within the automotive industry
- Strong communication skills with the ability to influence at all levels
- Ability to travel up to 80% (drive and fly)
- Comfortable working in both strategic and hands-on environments
Physical Requirements
- Ability to stand, walk, bend, kneel, and work around/under vehicles
- Capable of lifting and moving tools and equipment (10–50 lbs)
- Willingness to work outdoors in varying weather conditions
Preferred
- Bachelor's Degree
- 5+ years of automotive experience (dealership or aftermarket preferred)
- Experience training technicians or leading service teams
- Strong presentation and public speaking skills
- Knowledge of automotive systems and service processes
- Familiarity with service sales techniques and customer experience best practices
Work Environment
- Field-based role supporting multiple dealership locations
- Frequent travel required across assigned territory
- Mix of indoor shop environments and outdoor working conditions
Equal Opportunity Employer
EOE (including Disability/Veterans)
Vacancy posted 2 days ago
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