Help Desk Technician

Duration: 06 Months Contract (Potential extension or conversion) Pay Rate : $35/hr. Shift Time: We are hiring part time – Max 32 hours a week. Can be flexible on schedule. Job Description: We are seeking a Helpdesk Technician II who is customer-focused, collaborative, and technically strong. This role provides hands-on support for end users across the organization, resolves hardware, software, and access issues, and follows established procedures in a manufacturing environment. The Helpdesk Technician works closely with the Helpdesk in Irvine, CA and the infrastructure team to deliver reliable, timely support. Essential Job Functions: Provide onsite and remote support for end-user hardware, software, peripherals, mobile devices, and connectivity issues. Log, prioritize, and resolve tickets, meeting SLA targets and documenting work accurately. Execute onboarding and offboarding tasks, including account setup, device provisioning, and access changes. Image, deploy, and maintain workstations through Intune for 300+ Support conference room technology, printers, and manufacturing floor end-user devices. Maintain accurate asset records for assigned, returned, and retired equipment. Contribute to knowledge base articles and user guides. Educate users on cybersecurity practices and report suspected security incidents. Special Job Requirements: 2+ years of Level 2 or Level 3 helpdesk or technical support experience Experience supporting Windows and Microsoft 365 applications. Knowledge of networking basics, including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting. Strong customer service skills and the ability to explain technical concepts to non-technical users. Awareness of phishing, social engineering, and password security practices. Ability to lift up to 50 lbs and work onsite Additional Preferences: CompTIA A+, Network+, or Microsoft 365 certifications. Experience in a manufacturing environment a plus. #J-18808-Ljbffr Belcan