Web Services Coordinator

Aquent is proud to partner with a global leader in entertainment and media, a company renowned for its iconic storytelling and innovative content delivery. This organization shapes the way millions experience entertainment, consistently pushing boundaries in a dynamic industry. What You’ll Do Confirm all entertainment programming assets are delivered as scheduled by programming teams. Provide timely communication and resolution to incoming partner inquiries and support requests. Execute distribution delivery planners and communicate delivery schedules to all entitled partners. Communicate takedown and partner alerts for high‑profile content deliveries and programming priorities. Redeliver content packages to partners, as required. Track partner issues. Oversee automated and manual ad and promo deliveries to partners and monitor all distribution to ensure timeliness of deliveries. Perform daily reporting and tactical tasks related to content assets/metadata, encoding data, and daily management of reports with Ad Sales. Perform deliveries of media using internal and external applications and tools to clients. Manage failures in content workflow including troubleshooting automation, manually packaging content when necessary, providing operational support to our partners and ensuring all deliveries ordered can be fulfilled in a timely manner. Be a subject‑matter expert in all department workflows, databases, and software. Be a part of a strong, high‑functioning team that’s able to execute assignments effectively and efficiently. Ensure the prompt resolution of high‑level issues related to file integrity, media attributes, and content compliance. Follow all Standard Operating Procedures and assist in documenting department processes. Have an attitude of continuous improvement. Assist manager in developing, maintaining, and enforcing media management, storage and content security policies. Liaison with various internal departments and provide a high level of customer service. What You’ll Bring Bachelor’s degree or relevant work experience in media packaging and distribution. 1‑3 years of media distribution, post‑production, or broadcast operations experience. Internship or entry‑level experience in a media‑related role is acceptable. Results oriented with the ability to balance other business considerations. Must be able to work all shifts including weekends and holidays. Exceptional communication, collaboration, and interpersonal skills. Team player. Strong understanding of audio/video file formats, television standards, film formats, codecs, bitrates, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies. Proficiency with Microsoft Office & Google Suite products. Must work well with little or no supervision and have a strong attention to detail. Understanding of secure file transfer software and content packaging specifications. Bonus Points Content delivery and management skills, including knowledge of industry trends in the non‑linear space. Benefits Subsidized health, vision, and dental plans Paid sick leave Retirement plans with a match Free online training through Aquent Gymnasium Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. #J-18808-Ljbffr Aquent