2027 Part-Time Fan Experience Representative

Red Bull New York (“RBNY”) are one of 30 teams in Major League Soccer (MLS) and one of the league’s ten original charter clubs. Founded in 1996, RBNY has competed in MLS since its inception. RBNY’s First Team plays its home matches at Sports Illustrated Stadium in Harrison, New Jersey and its Second Team plays its home matches at Montclair State University. RBNY are owned by the Austrian beverage company Red Bull GmbH, after which the team is named.

RBNY’s First Team is a three-time MLS Supporters’ Shield winner and a two-time Conference Champion, while the Second Team is the 2025 MLS NEXT Pro Champion. RBNY also operates one of the nation’s premier youth soccer development programs, spanning local partnerships across New York and New Jersey. RBNY’s Academy is ranked among the top development organizations in the country.

POSITION SUMMARY

The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-Red Bull matches/events. You will act as one of the first points of contact with fans, and as an extension of the Member Services department. 

This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium. 

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium

• Provide a high level of customer service, having experience in problem-solving and effectively communicating with fans

• Being pro-active and having high energy when interacting with fans

• Represent the Red Bulls organization on match and/or event days

• Create a fun experience through positive fan interactions

• Assist various departments upon request on match/event days

• Assist with in-match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Must have high school diploma 
• Previous customer service experience is a plus 
• Must display excellent customer service and communication skills 
• Must possess traits to be high energy and proactive when interacting with fans 
• Must have strong initiative and work ethic and be able to function without supervision 
• Must have the capability of communicating positively with guests to establish their needs efficiently and courteously 
• Ability to work evenings, weekends and holidays is required 
• Bi-lingual is a plus 
• Knowledge of Red Bull New York and Major League Soccer is a plus 

• Temporary