Senior Operations Manager

Location: Columbus, OH | Full-Time | On-Site Pay Rate: $130k-$140k/yr 30-40% bonus Company Car Relocation Assistance Job Overview We are seeking an experienced Senior Operations Manager to lead transportation operations, develop a strong leadership team, and drive customer service and financial performance. This position requires a visible, hands-on leader who can manage managers, supervisors, drivers, and hourly associates while building a culture of safety, accountability, communication, and continuous improvement. Responsibilities Lead daily transportation operations, ensuring safe, reliable execution and consistent customer service. Coach and develop operations managers and supervisors, establishing clear expectations and accountability throughout the organization. Oversee staffing, driver communication, dock activities, scheduling, and coordination across shifts and operating teams. Maintain a strong operational presence, observing driver pre-trips and understanding execution at the driver and dock level. Own operational financial performance, including P&L management, labor costs, overtime, and third-party transportation expenses. Monitor on-time delivery, scanning compliance, productivity, safety, and customer satisfaction. Ensure accurate reporting, establish reliable performance baselines, and use data to identify improvement opportunities. Investigate service failures, determine root causes, and implement corrective action plans. Build strong customer relationships through proactive communication, timely issue resolution, and consistent follow-through. Coordinate with internal departments and network partners, including teams outside the direct reporting structure. Reinforce operating standards, company policies, and transportation safety requirements. Qualifications Demonstrated leadership experience in transportation, third-party logistics, dedicated contract carriage, LTL, or a similarly demanding distribution environment. Proven experience managing managers or supervisors and a substantial driver or hourly workforce. Strong customer-facing skills, including managing service expectations, resolving escalations, and maintaining customer confidence. Meaningful P&L responsibility and the ability to connect operating decisions with financial results. Experience interpreting KPIs, identifying root causes, and implementing measurable operational improvements. Ability to coordinate across departments, locations, and teams without relying solely on direct authority. Excellent written and verbal communication skills. High integrity, sound judgment, and a consistent approach to employee accountability. Flexibility to support after-hours and weekend operational needs. Preferred Experience Multi-stop delivery, final-mile, cross-dock, or time-sensitive transportation operations. Leadership of geographically dispersed drivers or multiple operating locations. Experience working within a customer facility or supporting strategic customer accounts. Success improving operational consistency, employee engagement, and leadership effectiveness. Leadership Profile We are seeking a leader who invests in people, communicates clearly, sets consistent standards, and follows through. The successful candidate will combine operational urgency with composure, strong business judgment, and a practical approach to solving problems. #J-18808-Ljbffr