Public Information Investigator

Public Information Investigator Join to apply for the Public Information Investigator role at California Department of Industrial Relations . Pay Information California Department of Industrial Relations provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range —range provided by the Department. Job Description and Duties The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas. PIU personnel interview and provide dedicated consultation services to the public on the phone or in-person (walk‑in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. PIU prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. PIU also coordinates and leads intake workshops or clinics. Under the supervision of a Deputy Labor Commissioner III (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the LCO. The incumbent’s role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and/or reports filed by the public. The incumbent develops and prepares documented referrals to other units, educates the public on labor laws, and applies theories to assess violations on the liable employers in various claim and report processing. Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. Special Requirements The position requires fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired. A Statement of Qualifications (SOQ) is required. Submit an SOQ no more than 1 page in length that answers: 1) Describe a time when you used your Spanish language skills to assist a member of the public; 2) Explain the specific situation and the outcome of your assistance. Resumes and cover letters DO NOT replace the SOQ. Working Conditions Position is located at: 950 E. Blanco Rd., Salinas, CA 93901. High‑volume, fast‑paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences. The incumbent typically works in an office environment using a computer, telephone, and other office equipment. The noise level is typical of an office environment. Incumbent may encounter frequent interruptions throughout the workday. Qualifications Must meet the Minimum Qualifications stated in the Classification Specification(s). Applicants must either be reachable on an employment list, have transfer eligibility or have reinstatement eligibility. They must also meet the new Labor Compliance Representative (LCR) exam requirements issued December 15, 2025; previous IRR exam eligibility is no longer valid. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date (1/12/2026) to be considered. Submit application packages electronically through the CalCareer Account at or via mail to the Certifications Unit, 2180 Harvard Street Suite 160, Sacramento, CA 95815. Equal Opportunity Employer The State of California is an equal‑opportunity employer to all, regardless of age, ancestry, color, disability, gender, marital status, national origin, race, religious creed, sex, and sexual orientation. The State also objectives to maintain a drug‑free workplace. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other, Information Technology, and Management Industries: Government Administration #J-18808-Ljbffr California Department of Industrial Relations