Call Center Representative (279262)
$25 per hourASK Consulting
Job Description
Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Call Center Representative
Location: San Diego, CA 92123
Duration: 3 months
Pay Rate: $25/hr.
Job Description:
Duties:
Position Purpose: Responsible for quality communication between health Plan and plan members, providers, employer groups, internal departments and external agencies. Customer Care
Must be customer focused and maintain a high level of knowledge regarding Plan benefits and procedures.
Uses knowledge and judgment to select appropriate resources for assisting callers.
Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution
Responsible for accurate problem solving.
Researches and resolves concerns.
Skills:
- Minimum of one year customer service experience.
- Call Center experience preferred.
- Ability to participate in the activities of the customer service area.
- Superior interpersonal skills.
- Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
- Basis computer and writing skills.
Certifications and Licensure:
- Medical Office Certification to include Medical Technology, preferred.
- Call Center Experience Required
- Min of 6-month recent call center experience
- More experience in health call centers - the better
- Looking for candidates who have long term assignments, not short stints.
- Have worked in an environment that requires them to meet KPIs
- strict KPIs the workers must meet to stay in compliance with their position
- Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases
- Experience in taking between 60-80 calls a day
- Epic Experience preferred
- Investigatory skills researching and looking into inquiries
- TalkDesk preferred
- Good Attendance in previous positions- is a priority
Education:
- High School diploma or equivalent required
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Vacancy posted 5 days ago
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