Customer Service Representative

Job Description

Job Description

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest.

Job Summary

The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.

Hours and Wages

• Monday-Friday, 7:00AM-4:00PM or 9:00AM-6:00PM
• $18.00-$20.00 per hour, based on experience

Duties and Responsibilities

• Confer with customers via telephone or email in order to trace packages and arrange deliveries
• Obtain details of customer complaints or compliments
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Act as a liaison between customers and drivers to resolve delivery issues
• Communicate with the claims department and branch managers to resolve discrepancies
• Retrieve manifests and other shipper information to aid the process of tracing shipments
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses
• Perform other related duties as assigned

Skills and Abilities

• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Knowledge of basic computer skills
• Professional telephone etiquette and good listening skills

Education and Experience

• At least 18 years of age
• High school diploma or equivalent preferred
• Customer service, administrative, or clerical experience preferred

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, and answering the phone
• Must be able to lift up to 15 pounds at times

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

EEO and Affirmative Action Statement

Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

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Must be able to pass a criminal background check. 

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