Tier 1 Help Desk / Application Support Specialist
Alert IT Solutions
Job Description
Job Description
Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services
Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.
Please learn more about us on
Job Title: Tier 1 Help Desk / Application Support Specialist
Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite)
Client: Illinois Department of Public Health (IDPH)
Overview
Support a Critical Public Health System for the State of Illinois
Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.
The LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information.
This role is ideal for someone who enjoys helping users, troubleshooting web applications, and working in a mission-driven public sector environment.
What You Will Do
As a Tier 1 Support Specialist, you will serve as the first point of contact for system users, ensuring they receive timely assistance and positive support experience.
Responsibilities include:
- Provide Tier-1 help desk support for the LLCS application portal
- Assist users with:
- System login and access issues
- Navigating the application portal
- Submitting licensing information
- Uploading documents and completing workflows
- Searching and updating facility records
- Troubleshoot basic application issues and user errors
- Document and track issues in a ticketing system
- Escalate complex technical issues to Tier-2 / Tier-3 support teams
- Create and maintain knowledge base articles and user guides
- Communicate professionally with IDPH staff and external facility users
Required Qualifications
- 5+ years of Help Desk / Application Support experience
- Experience supporting web-based applications
- Strong customer service and communication skills
- Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Ability to document issues and troubleshooting steps clearly
Preferred Qualifications
- Experience supporting Salesforce applications
- Familiarity with Okta or identity management systems
- Experience supporting government or healthcare applications
- Experience writing user documentation or knowledge base articles
Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Tier 1 Help Desk / Application Support Specialist in Downers Grove, IL vacancy
$16 - $18 per hour
...in English and Spanish* Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and... ...Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various...SuggestedHourly payFull timeWork at officeLocal areaRemote work$19 - $23 per hour
...related to payment reconciliation and communicate with supervisor Provides billing guidance and support to the branch locations as related to questions about the application of payments Offers input and maintains reporting requirements relative to cash applications...SuggestedRemote jobHourly payLocal areaFlexible hours$21 - $24 per hour
...EMS Cash Application Specialist Under administrative review, is responsible for posting received credits, zero-pays, understanding and processing... ...or equivalent accepted, College Preferred A minimum of 1-2 years of experience in: Revenue cycle collections required...SuggestedHourly payWork at officeLocal area- ...Accounts Receivable Specialist Location: Hillside, IL Reports... ...operating in local markets. We help brands acquire customers,... ...Maintaining AR records Supporting month-end close Working with... ...corporate credit cards/cash applications required This is a hybrid...SuggestedWork at officeLocal area
- ...heavy industrial, and mobile/off-highway applications. Our culture is a competitive advantage... ...and training program. This role supports up to three TSRs and collaborates closely... ...professional technical sales. In Year 1 of the program, the Technical Sales Associate...SuggestedWork at officeRemote workWork from homeHome officeNight shift
$55k - $75k
...like you?Join and grow with us.Job DescriptionProvide remote support (phone and screen sharing sessions) for Oncology and Surgery Business... ...us at: Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to...Full timeCasual workRemote workWorldwide$73.25k - $91.56k
...Specialist - Technical Sales As a Specialist - Technical Sales, you... ...provide pre and post-sales support and expertise in a specified... ...needs and provides product and application information; demonstrating technology... ...or Business preferred ~1+ years Electrical industry...Immediate startWorldwideShift work$67k - $69k
...Technical Sales Specialist Are you the kind of Technical Sales Specialist who can take complex scientific concepts and translate... ...being the bridge between laboratory science and real-world applications, helping customers understand exactly what testing they need and why...$25.25 - $27 per hour
...: Daily application of customer payments and account reconciliations; Work closely with collections team to efficiently and effectively... ...follow adopted internal SOX controls for audit purposes Provide support for various Finance and Collections personnel Miscellaneous...Daily paidFull timeWork experience placementWork at officeFlexible hours$60.84k - $104.3k
...Technical Service Specialist (Auto/Heavy Equipment) Job Category: Cust Service Support Requisition Number: TECHN007007 Posted: June 19, 2026 Full-Time Elgin... ...maintenance, special industrial and airport applications. With more than 100 years of experience, Elgin...Full timeFor contractorsWorldwideWeekend work$16 - $18 per hour
...Technology is looking for a Technical Support Analyst to support our retail... ...working in a call center or help desk environment preferred ·... ...with a disability, or other applicable legally protected... ...Agilant AI voice) that automate Tier 1 IT support and help desk operations...Work at officeWeekend workWeekday work- ...Job Description Job Description Mission-Critical Support The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware, software, and core enterprise systems. This role exists to restore service fast...Work at officeWork from home
$51 - $64 per hour
...LMS Administrator & Support Analyst JOB-10046983 Anticipated Start Date July... ...course management processes. Provide Tier 1 and Tier 2 functional support for the... ...Experience providing Tier 1 and Tier 2 application support in an enterprise environment....Hourly payFull timeContract work$55k - $65k
...Technical Sales Support Specialist The Technical Sales Support Specialist is responsible for providing information to the Sales team on... ...require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled...Full timeTemporary workWork at officeLocal areaFlexible hours- ...Technical Sales Engineer/Specialist Xylem is a Fortune 500 global water solutions company... ...Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support... ...and implementation of complex products, applications, and solutions. This role will be reporting...Work at officeFlexible hours
- *US Applicants only* Location: Greater Chicago Area - Flexible work options Schedule: Must be available Tuesday -Saturday, and holidays. The Support role draws on a broad skill set to meet and exceed daily challenges. Key responsibilities include resolving daily...Full timeImmediate startFlexible hours
$30 - $50 per hour
...and equipment •Travel up to 50% throughout North America to support field operations. •Perform field measurements to gather data... ...Professional Development Opportunities: •Become proficient in the application of structural design codes and standards. •Opportunities for...Work at officeLocal area- ...proving technological solutions to over 1,000 agencies nationwide and allowing those... ...completion of internal Correctional Specialist I certification after initial training period... ...to decipher color-codes on software applications Repetitive use of hands and arms working...Hourly payWork at office
$17 - $22.1 per hour
...We recognize where you've been, and we support where you're headed. We celebrate diverse... ...groups. From discovery to delivery, come help us shape the future of medicine. Benefits... ...Loan Repayment ($5,000 part-time) ~$1,000 Professional Development per year ($5...Hourly payFull timePart timeWork experience placementLocal areaRelocation packageFlexible hoursDay shift- ...Job Description Job description: Event Setup Crew (AV Support) Job Summary We are hiring reliable, customer-service oriented... ...from lead technicians and communicate professionally on-site Help maintain organization of gear before and after events...Flexible hoursAfternoon shift
- ...for a Technical Compliance Specialist to join the Technical Compliance... ...& Certification team that supports regulatory emission compliance... ...to ensure adherence to applicable laws and standards Support... ...activity. Ability to accommodate desk sitting within an office environment...Work at officeLocal areaImmediate startRemote workFlexible hours
$26 per hour
...communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on... ...diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national...Hourly payCasual workRemote workShift work- ...with colleagues. DD Family : Foster a supportive and collaborative atmosphere, working... ...communicator with an aptitude for helping non-technical people with technical problems... ..., networked printers, and business applications Experience with Active Directory administration...Weekly payFull timeWork at officeRemote workWeekend work
$60k - $70k
...Operations Support Technician JOB-10046962 Anticipated Start Date July 6, 2026 Location Florence, KY Type... ...via phone, fax or other forms of communications. Provide application, modification, and warranty information on equipment. Ability...Full timeWork at office- ...Now Hiring / Immediate Opportunity for: Electronic Game Support / Maintenance Technician The Game Technician position is... ...electronic circuitry and testing equipment ~ Skilled in practical application of electronics and mechanics. ~ Experience with using hand...Immediate startShift workNight shiftWeekend work
- ...are show-ready. When you’re not traveling, you’re on the hotline helping customers via phone, email, or TeamViewer, turning downtime... ...arrangements—and keep any rewards points or benefits Provide remote support when not in the field Refurbish trade-in machines; maintain...Work at officeRemote workRelocationDay shift
$40 - $55 per hour
...Data Products Support Analyst JOB-10046818 Anticipated... ...internal and external stakeholders, helping users access data products,... ...for technical inquiries, application usage questions, and troubleshooting... ...resolutions within a help desk or ticketing system....Hourly payFull timeContract workPart timeWork at officeRemote work$30 - $36 per hour
...Electrical Infrastructure Support Technician JOB-10046631 Anticipated Start Date July 06, 2026 Location Austin, TX Type of Employment Contract Hire Job Summary Our new client operates two large-scale advanced manufacturing facilities...Hourly payFull timeContract workImmediate startDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tier 1 Help Desk / Application Support Specialist. Be the first to apply!
Related searches
- christmas holiday help Downers Grove, IL
- full part time help wanted Downers Grove, IL
- help wanted Downers Grove, IL
- helping hand Downers Grove, IL
- full time general help wanted Downers Grove, IL
- seasonal holiday help Downers Grove, IL
- companies hiring holiday help Downers Grove, IL
- part time help wanted Downers Grove, IL
- help wanted no experience Downers Grove, IL
- farm help Downers Grove, IL