Intake Worker

Program: Homebase Service Area 7 | 1860 East Tremont Avenue, Bronx, NY 10460

What You’ll Do

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Intake Worker, you’ll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You’ll also collect, review, and process eligibility documentation for new clients. The Homebase program is a fast-paced environment and requires a close attention to details.

Your responsibilities will include:

• Providing a clear and concise explanation of Homebase services to clients and collecting and reviewing initial documentation to determine clients’ program eligibility.

• Verifying the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.

• Assisting clients with completion of all intake forms, completing the initial intake service plan, and entering intake information into the database.

• Referring clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.

• Referring clients to financial, housing, and housing court workshops.

• Participating in program outreach by conducting presentations on the Homebase program at various community-based organizations.

• Establishing and maintaining relationships with internal and external agencies to assist clients with their housing crises.

• Preparing regular reports as required by regulatory agencies and ensuring that all client records comply with regulatory policies and procedures.

You’re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.

• Prior experience in case management, assessment counseling, and crisis intervention with excellent interviewing skills.

• Strong verbal and written communication skills.

• Ability to work in a fast-paced, demanding environment.

• Resourceful and detail oriented, with strong decision making and organizational skills

• Computer literacy, particularly with Microsoft Office applications.

• Valid US driver’s license a plus.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state, and local laws.

We Have GREAT BENEFITS!

• Health insurance (including Medical, Dental, and Vision) and Life Insurance provided by the Union
  
  
• Generous Paid Time Off!
  • 2 weeks of annual vacation accrue from Day 1.
  • 3 weeks of yearly vacation starting at the beginning of the 2nd full year.
  • 12 paid holidays, 3 paid personal days, 7 paid sick days (with unused sick days carrying forward), and a 401 (k) plan with company contributions, even if the employee doesn't contribute.
• Tuition Reimbursement
• Educational Achievement Award for employees completing educational & certification milestones.
• Flexible Spending Account for health care and dependent care expenses
• Short-term and long-term disability
• Employee Referral Bonus

Who We Are




At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.