Non-Attorney Represented Bodily Injury Associate Manager - National General

Job Description The Associate Manager, Non-Attorney Represented Bodily Injury is responsible for delivering an exceptional agent and customer experience through efficient, high-quality chat-based claims and inquiry support. This role leads a team, driving performance through coaching, engagement, and accountability to achieve consistent, high-quality claim outcomes. This leader plays a critical role in executing operational strategies that support Claim, Discipline, Claims Service Area (CSA), and enterprise business objectives. The Associate Manager develops and implements performance strategies that enhance team effectiveness, ensure compliance with claim handling standards, and drive the expert execution of processes across a fast-paced, service-focused environment. This role requires availability during Pacific Time Zone business hours. Key Responsibilities Frequently participates in special projects as a subject matter expert Manages and oversees performance of vendors Oversees response to highly complex arbitrations contentions Oversees the negotiation of highly complex claim settlements Oversees the resolution of highly complex customer conflicts or issues Analyzes unit reports and supports the achievement of business unit objectives Defines, analyzes, and tracks department, section, and/or unit measures Reviews employee work quality and interactions with customers through conducting ride‑alongs or sit‑alongs and file reviews Skills Bodily Injury Claims, Claims Processing, Communication, Conflict Management, Employee Supervision, Negotiation, Performance Management (PM), Prioritization, Time Management Compensation Base compensation offered for this role is: Team Lead I: $68,500.00 – $104,100.00 Team Lead II: $70,100.00 – $110,400.00 Associate Manager: $80,000.00 – $124,600.00 Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at View phone number on click.appcast.io. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. EEO Statements Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. #J-18808-Ljbffr Allstate Insurance