Concierge

Sonesta International Hotels ConciergeCoordinate guests' needs, requests, and inquiries to ensure superior service and value for our guests.Essential Duties & Responsibilities:Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, and any other information of interest. Handle reservations and obtain/issue tickets where applicable.Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.Qualifications and Requirements:High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience. Some College and knowledge of locale preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:Carrying or lifting items weighing up to 25 poundsHandling objects such as phone, computer keyboardMay be required to work nights, weekends, and/or Holidays.Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.