Senior Brewery Technical Engineer

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?SALARY:$106,400-$126,350, bonus & long-term incentive eligibleCOMPANY:We are home to the nation’s most iconic beer and beyond beer brands, including Michelob ULTRA – America’s #1 top-selling beer – as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do?ROLE SUMMARY: The Senior Brewery Technical Engineer serves as a key IT/OT partner supporting brewery operations through the delivery of reliable, responsive, and scalable technology solutions. As part of a connected North America Zone (NAZ) support organization, this role balances local brewery priorities with broader enterprise objectives to ensure consistent, efficient, and standardized technology support across locations.This position provides both hands-on onsite support and remote technical expertise for brewery systems, infrastructure, operational technology, and end-user services. The Senior BTE leverages enterprise tools established support processes, and cross-functional partnerships to troubleshoot issues, minimize operational disruptions, and drive continuous improvement across manufacturing environments.Success in this role requires a strong customer focus, strong technical problem-solving skills, and a commitment to collaboration. The ideal candidate builds trusted relationships with brewery stakeholders, maintains visibility through disciplined service management practices, and actively shares knowledge to strengthen support capabilities across the brewery network. Through proactive engagement and a deep understanding of how technology enables brewery operations, the Senior Brewery Technical Engineer helps ensure safe, efficient, and uninterrupted production activities.What Success Looks Like:Delivers timely, dependable technology support that aligns with brewery operational priorities and minimizes business disruption.Serves as a visible and trusted technology partner for brewery stakeholders, providing clear communication, ownership, and effective resolution of issues.Utilizes ServiceNow and other enterprise support tools to accurately document work, manage requests, coordinate escalations, and maintain service visibility.Effectively supports both local and remote brewery locations, collaborating across teams and geographies to deliver consistent service.Promotes standardization by leveraging enterprise solutions before implementing local alternatives and adhering to established support processes.Contributes to continuous improvement initiatives, knowledge sharing, and operational best practices across the NAZ brewery support network.Demonstrates a practical understanding of how technology impacts brewery manufacturing, operational performance, safety, and user productivity.JOB RESPONSIBILITIES:Brewery IT/OT SupportProvide solutions for IT/OT issues affecting personnel and processes across brewery departments.Triage, troubleshoot, repair, and coordinate resolution for technology incidents and service requests, escalating to the appropriate specialized team when required.Support a broad technology environment that may include thin clients, HMI/SCADA interfaces, printers and peripherals, software applications, phone and VoIP services, and digital workplace tools such as Microsoft Teams, OneDrive, SharePoint, and Outlook.Support user access, permissions, device synchronization, and integration with mobile and remote work environments in partnership with the appropriate service owners.Provide off-hours on-call support for critical failures affecting production or communication, in accordance with the established support model.Distributed and Remote SupportOperate within a distributed support model by providing both onsite and remote technical support to breweries across the NAZ network.Serve as an extension of local brewery technology resources when cross-site assistance is needed, using approved remote management and collaboration tools to troubleshoot issues, guide local personnel, and coordinate resolution.Collaborate across brewery locations to resolve incidents, share technical expertise, support technology projects, and promote consistent support practices.Communicate clearly with remote customers and local contacts, establish ownership and next steps, and maintain follow-through through resolution or formal handoff.Enterprise Support Tools and Service ManagementLeverage ServiceNow and other approved centralized support platforms, monitoring capabilities, processes, and knowledge resources to support NAZ. Create, update, and manage accurate incident and service request records, including troubleshooting performed, business impact, ownership, status, resolution, and handoff details.Manage the assigned support backlog, prioritize work based on operational impact and urgency, and use established routing and escalation paths to engage central or specialized support teams.Use ticket and service data to identify recurring issues, support root cause analysis, improve knowledge content, and recommend process or technology improvements.Contribute to consistent service delivery by following common support standards and maintaining transparent work visibility across local and central teams.Customer Partnership, Training, and KnowledgeBuild strong working relationships with brewery customers, process engineers, technicians, leaders, and technology partners.Explain technical issues, risks, options, ownership, and next steps in clear language appropriate for technical and non-technical audiences.Develop and maintain training materials, knowledge articles, troubleshooting procedures, and standards that enable local users and technical partners to work more effectively.Coach process engineers and technicians in the appropriate use of digital workplace technologies and supported IT/OT systems.Promote knowledge sharing and reuse across brewery locations to reduce repeat effort and improve resolution consistency.Operational Excellence, Security, and ImprovementConduct root cause analysis for recurring or high-impact issues and partner with service owners on corrective actions.Standardize and centralize troubleshooting procedures and process documentation where practical.Facilitate routine audits of IT preventive maintenance activities and support compliance with applicable digital security protocols and technology standards.Lead or support the development, documentation, pilot testing, implementation, and rollout of process improvements and new technology initiatives.Collaborate with North America and Global IT support teams to align on shared solutions, support practices, and service improvements.Participate in incident response, change activities, and technology lifecycle work as assigned, with attention to brewery operational risk and customer impact.JOB QUALIFICATIONS:RequiredBachelor's degree in engineering, computer science, management information systems, IT management, or a related field, or equivalent relevant experience.Three to five years of experience in IT support, engineering, manufacturing, or a related technical environment.Proficiency with Microsoft 365 applications and digital workplace services.Working knowledge of computer hardware, Windows operating systems, IT infrastructure, networking, relational databases, and software monitoring.Strong customer service, interpersonal, verbal communication, and written communication skills.Demonstrated ability to troubleshoot complex issues, manage competing priorities, work independently, and coordinate effectively with distributed teams.Ability to document work accurately in ServiceNow or a comparable enterprise service management platform and use available data to support improvements Willingness to provide remote support across brewery locations, participate in on-call coverage as assigned, adapt to changing business needs, and travel up to 25%.PreferredExperience supporting technology in a manufacturing, production, or industrial environment.Understanding of network topologies, Cisco switches and routers, and Cisco wireless access points.Experience with Windows Server, Microsoft Azure, Windows desktop environments, Active Directory, endpoint management, and software deployment tools.Exposure to manufacturing technologies, HMI/SCADA environments, thin clients, production support, and operational technology support practices.Experience with service management, knowledge management, root cause analysis, technical training, project support, pilot execution, or change adoption.Core CapabilitiesCustomer focus and relationship buildingOwnership, accountability, and follow-throughTechnical troubleshooting and analytical thinkingClear communication and collaborationRemote support effectiveness and cross-site teamworkService management discipline and accurate documentationAdaptability, learning agility, and continuous improvementOperational awareness and sound prioritizationWHY ANHEUSER-BUSCH:At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation’s top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale. BENEFITS:Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts Life Insurance and Disability Income Protection Generous Parental Leave and FMLA policies 401(k) Retirement Savings options with a company matching contribution Chance to work in a fast-paced environment among a company of owners Free Beer!#AC-1SummaryLocation: Baldwinsville, New YorkType: Full time