(USA) Tire and Battery Service Advisor

What you'll do Maintain facility and sales floor safety and standards by following all safety policies and procedures, conducting safety sweeps, and properly handling forklift and hazardous materials. Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages. Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile items. Monitor the status of tire and battery orders daily and assist members with installation appointments, communicating lead time changes and cancellations, and offering alternative suggestions. Provide expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. Drive sales and service excellence in the TBC by communicating merchandise and service value and collaborating with associates across the club. Triage and prioritize service workflow in TBC service bays, referring to Sam’s Garage for waiting members and adjusting priorities to maximize service efficiency. Demonstrate knowledge of safety, compliance protocols, tire and battery industry guidelines, equipment operations, TPMS, product specifications, seasonality, point‑of‑sale systems, and sales techniques. Leverage technology to enhance operations and engagement using digital tools and handheld devices for sales planning and real‑time decisions. Serve as a brand advocate by modeling high-quality customer experience, developing team members, and aiding in training. Operate TBC equipment properly and safely, receive, store, and dispose of merchandise, complete vehicle service requests and tests, and process member purchases, returns, refunds, and exchanges with appropriate procedures. Adhere to company policies, procedures, and ethics standards while implementing related action plans and using the Open Door Policy. Complete work assignments and priorities using policies, data, resources, and collaboration with managers, co‑workers, and partners to identify and communicate progress and improvement opportunities. Core Values and Expectations Respect the Individual: Embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected. Respect the Individual: Work as a team, build strong trusting relationships, and communicate with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthen the team by helping, developing, and mentoring others while recognizing contributions and accomplishments. Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance, modeling Walmart values and holding oneself and others accountable. Act with Integrity: Act in a selfless, humble, self‑aware, honest, fair, and transparent manner. Serve our Customers and Members: Deliver results while putting the customer first, making decisions based on reliable information, and balancing short‑ and long‑term priorities. Strive for Excellence: Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience. Strive for Excellence: Drive continuous improvements, be open to new technologies and skills, and support others through change. Minimum Qualifications Valid state‑issued driver's license. 18 years of age or older. Preferred Qualifications Auto service industry, retail experience. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes; the amount depends on job classification and length of employment. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Compensation The hourly wage range for this position is $21.00 to $29.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Location Primary Location: 1200 E EISENHOWER BLVD, LOVELAND, CO 80537‑3924, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr