Desktop Support Specialist

Job Description
Job Description
seeking someone join our Corporate IT team to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at local offices, project sites, and remote locations, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will also collaborate closely with network, security, server, and voice teams to deliver hands-on support, while contributing to office and project site setups, decommissions, and asset management. This position offers the opportunity to apply your problem-solving expertise, improve IT processes, and support high-impact projects in a dynamic, team-oriented environment.
Key Responsibilities:
* Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readiness
* Provide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripherals
* Troubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applications
* Diagnose and resolve authentication issues, including 2FA, certificate, and CAC-related problems
* Troubleshoot and resolve printing issues to minimize downtime and user disruption
* Facilitate data migration between computers, ensuring secure and accurate