Technical Trainer & Program Manager

Technical Trainer & Program Manager

Location: Hybrid/ Remote / Seattle, WA Preferred

Employment Type: Contract

Role Overview

SkillUp is seeking a highly motivated Technical Trainer & Program Manager who can combine technical training expertise with program delivery and stakeholder management capabilities.

The ideal candidate will possess strong industry experience in technology training, learner engagement, project coordination, and end-to-end program execution. This role requires an individual who can effectively deliver technical training, mentor learners, manage learning cohorts, coordinate with internal and external stakeholders, and ensure successful program outcomes.

You will serve as both a technical subject matter expert and a program owner responsible for learner success, training quality, project execution, and client satisfaction.

Key Responsibilities

Technical Training & Facilitation

• Deliver high-quality instructor-led virtual training sessions, workshops, bootcamps, and certification preparation programs.
• Facilitate engaging technical learning experiences across diverse learner groups.
• Simplify complex technical concepts through real-world examples, practical demonstrations, and hands-on activities.
• Conduct live labs, coding exercises, project reviews, and technical discussions.
• Provide mentorship and coaching to learners throughout their learning journey.
• Support learners in achieving certification and career-readiness goals.

Learning Program Management

• Manage end-to-end training program execution, timelines, deliverables, and learner outcomes.
• Coordinate training schedules, resources, stakeholder communication, and program logistics.
• Track learner engagement, attendance, progress, completion rates, and performance metrics.
• Ensure training programs are delivered within scope, timelines, and quality expectations.
• Prepare weekly and monthly program status reports for internal leadership and clients.
• Identify risks, learner challenges, and program gaps, and implement corrective actions.

Project Management & Stakeholder Engagement

• Act as the primary point of contact for clients, trainers, learners, and internal teams.
• Coordinate with curriculum development, operations, learning experience, and technology teams.
• Manage multiple concurrent learning projects and training engagements.
• Facilitate program kick-offs, status reviews, stakeholder meetings, and project governance activities.
• Ensure compliance with project milestones, service-level agreements (SLAs), and contractual commitments.
• Drive continuous improvement initiatives to enhance learner experience and program effectiveness.

Learner Success & Outcomes

• Monitor learner progress and provide personalized intervention strategies where required.
• Support capstone projects, practical assignments, and portfolio development activities.
• Prepare learners for technical interviews, certifications, and employment opportunities.
• Analyze learner feedback and implement improvements to increase satisfaction and retention.
• Foster a collaborative and inclusive virtual learning environment.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Education, or a related field.
• Overall 10 Years in which 6+ years of experience in technical training, learning delivery, or technical consulting.
• 3+ years of experience managing projects, learning programs, bootcamps, or workforce development initiatives.
• Demonstrated experience delivering virtual instructor-led training (VILT).
• Strong program management and stakeholder management capabilities.
• Excellent presentation, facilitation, and communication skills.
• Strong organizational, planning, and project execution abilities.
• Experience working with geographically distributed teams and remote learners.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Technical Expertise

Candidates should have expertise in one or more of the following areas:

Cloud Technologies

• Microsoft Azure
• AWS
• Google Cloud Platform (GCP)

Data & AI

• Data Analytics
• Power BI
• SQL
• Data Science
• Machine Learning
• Generative AI
• Prompt Engineering
• Microsoft Copilot
• AI Productivity Solutions

Software Development

• Python
• Java
• JavaScript
• React
• .NET
• Full Stack Development

Cybersecurity

• Security Fundamentals
• SOC Operations
• Ethical Hacking
• Cloud Security

Microsoft Technologies

• Microsoft 365
• Power Platform
• Power Apps
• Power Automate
• Copilot Studio
• Dynamics 365

Project Management Experience Required

Candidates should demonstrate experience in:

• Managing technology learning programs with 100+ learners.
• Coordinating enterprise training projects and bootcamps.
• Developing project plans, milestones, and delivery schedules.
• Managing stakeholder expectations and communications.
• Risk management and issue resolution.
• Resource planning and learning operations coordination.
• Data-driven reporting and performance tracking.

Preferred Methodologies

• Agile
• Scrum
• Waterfall
• Hybrid Project Delivery Models

Preferred Tools

• Microsoft Project
• Azure DevOps
• Jira
• Trello
• Asana
• Monday.com
• Microsoft Planner
• Power BI

Preferred Certifications

Technical Certifications

• Microsoft Certified Trainer (MCT)
• Microsoft Azure Certifications
• AWS Certifications
• Google Cloud Certifications
• CompTIA Certifications
• Cisco Certifications

Project Management Certifications

• PMP
• PRINCE2
• Certified Scrum Master (CSM)
• PMI-ACP
• Agile Practitioner Certification

Success Metrics

This role will be measured against:

• Learner satisfaction scores (CSAT/NPS)
• Training quality and facilitation effectiveness
• Program completion rates
• Certification achievement rates
• Project delivery timelines
• Stakeholder satisfaction
• Learner engagement metrics
• Program profitability and efficiency
• Client retention and program expansion opportunities

If you are interested in this opportunity, kindly share your updated CV via email at View email address on click.appcast.io