Retail Service Representative

Appliance Repair Representative Abt Electronics has an immediate opening for the position of an Appliance Repair Representative. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune's Top Workplace Award. We are looking for a highly motivated, flexible & friendly Appliance Repair Representative to join our team. If this is you, we want to hear from you! In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment. Primary duties include: Assisting customers over the phone with their appliance service needs Basic troubleshooting with appliance issues Creating service tickets to document customers' needs Dispatching service techs to customers' homes Job Requirements: At least 1 year of customer service experience Basic operational knowledge of appliances Strong computer skills Ability to take initiative & make decisions Approachable & outgoing personality Scheduling includes night & weekend hours Bi-lingual a plus We offer our team members: Hourly rate starting at $18.00 or more based upon experience Yearly performance review Potential for advancement Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP) 401(k) (Charles Schwab), which includes a matching program Life & Disability insurance (Lincoln Financial) Generous Paid Time Off/Sick Pay Program Continued training & career development Employee discounts on all products we sell Performance based bonus programs Paid English as a Second Language (ESL) classes for team members who want to improve their English skills