Process Design Consultant II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

This job is responsible for analyzing requirements and technical configuration of Simplified Workflow Tool (SWFT) assignments to drive adoption and value for business teams in support of Operational Excellence objectives. Key responsibilities include executing on technical configuration to support quality, productivity, and risk mitigation for business teams. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Skills:

The ideal candidate is a strong technical leader with the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical and critical thinking skills, and a technical delivery mind-set with the ability to drive SWFT configuration work.

• · 3–5 years of SWFT application experience.
• · 5+ years of technical configuration experience.
• · Strong leadership, communication, and executive presence.
• · Proven analytical, problem-solving, and solution-design skills.
• · Ability to influence stakeholders and build cross-functional partnerships.
• · Experience driving complex business outcomes and coordinating configuration teams.

Desired Skills:

• Proven ability to lead projects and coordinate teams without direct authority.
• Ability to work independently and collaboratively while managing multiple priorities.
• Ability to provide technical guidance on key initiatives.
• Experience partnering with technical teams to deliver workflow solutions.
• Strong organizational, analytical, and communication skills.
• Ability to drive innovation and continuous improvement.
• Ability to communicate outcomes clearly and build positive relationships.

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CT - Farmington - 70 Batterson Park Rd (CT2515)Pay and benefits informationPay range$112,500.00 - $156,500.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.