QSR Supervisor

Restaurant Manager

This position is responsible for managing the day-to-day operations of a Company operated Restaurant. The Restaurant Manager (RM) has full responsibility for the business including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager.

Restaurant Manager Expectations:

• Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary
• Recruits, interviews, selects, hires, and completes onboarding for all positions
• Maintains a clean restaurant environment by cleaning and performing general housekeeping duties. Delegates job responsibilities and shift duties and follows up to ensure completion
• Establishes build to's and maintains the production management system
• Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
• Supervises and coaches team members to follow guidelines for food preparation and production management
• Ensures team members are properly trained on Brand and Company standards on an ongoing basis
• Cascades all relevant information and maintains communication board
• Implements new Brand campaigns and conducts new product training
• Ensures product quality, food safety, and operational standards are met
• Monitors and ensures accuracy of all cash, sales, and inventory control records
• Communicates as required with Restaurant District Manager
• Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
• Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance
• Completes reports on all incidents following our 5-minute rule policy
• Ownership for all financial and operational metrics, resulting in a profitable restaurant
• Conducts team member check in's and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance
• Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements
• Responsible for training a Restaurant Assistant Manager to be capable of successfully operating the restaurant in the absence of the RGM
• Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

Restaurant Manager Benefits:

• Medical, Dental, Vision, Term Life and AD&D plans
• Flexible spending and health savings accounts
• Short-Term and Long-Term Disability
• Vacation, Holiday, Personal, and Sick paid time off
• Matching 401(k)
• Tuition Reimbursement
• Stock Purchase Plan
• Employee Discount Program
• Discount Meal Benefit
• Wellness Plan
• Mobile Phone Benefit
• Quarterly incentive plan
• Wait periods may apply

Restaurant Manager Qualifications:

• Minimum 2 years restaurant management experience required
• Proficient in Microsoft Office Suite
• Valid state Driver's License required
• Serv Safe Manager certification preferred
• Open availability required
• Excellent communication skills
• Motivates, coaches, and leads team members
• Acts with integrity; keeps commitments
• Contagious positive attitude
• Conflict management skills
• Exhibits a sense of urgency
• Leads by example
• Focuses on achieving results while having fun!
• Team player who can work well with others or independently
• Frequently bend, twist at waist, kneel, squat, stand, and walk
• Occasionally climb and descend ladders
• Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
• Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
• Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead