Computer Systems Support Specialist / Help Desk

Job Description

Job Description

Applications must be filled out online at 

The Computer Systems Support Specialist assists and provides support for all types of technical issues affecting the organization, such as software problems, workstation issues, network equipment issues, and hardware failures. The position is responsible for the overall maintenance of the District's computer hardware and software.

 

Job Duties Include:

• Oversee the daily performance and maintenance of critical IT systems, including endpoint devices (Windows Workstations and Windows Servers), network communications (local and wide area), file storage and retrieval systems, VOIP telephones, GIS, record document imaging, retrieval and retention, printers, Help Desk, and District website and intranet.
• Ensure best security practices are being implemented.
• Troubleshoot and identify problems with computer and network hardware.
• Perform preventative maintenance on Windows Servers and Windows Workstations, which includes operating system upgrades, patches, and driver updates.
• Provision user accounts and assist with management of Windows Active Directory.
• Assist the CIO in setting project priorities.
• Research, recommend, and requisition equipment purchases.
• Initiate and continue maintenance agreements.
• Research, purchase, configure and deploy new systems.
• Install and perform minor repairs to hardware, software, or peripheral equipment. Following design or installation specifications.
• Provide responsive and professional help desk support and thoroughly document ticket resolution.
• Maintain and support audio/visual equipment.
• Assist with monthly Governing Board meeting proceedings.
• Maintain an accurate inventory of all District owned technology equipment.
• Assist in disaster recovery testing and best practices.
• Perform other duties as assigned.

Minimum Qualifications:

• Associate degree from an accredited university in Computer Science, Computer Information Technology or related field.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field is preferred.
• Professional experience as described above can substitute on a year-for-year basis for the required college education.
• Strong troubleshooting and communication skills are required.
• CompTIA A+, Network+, or other relevant IT Certifications, preferred.
• Valid driver’s license.

Application Process:

The District will determine eligibility for employment solely from the information provided on a District employment application. All applicants are required to complete, in full, a District employment application. Any application that is not complete will not receive consideration for the position. A resume  will not be considered as a substitute for the information requested on the application for purposes of qualification.

Additional Details:

• Suwannee River Water Management District participates in E-Verify. E-Verify is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
• Certain service members and veterans, and the spouses and family members of such service members and veterans will receive preference in employment and are encouraged to apply.
  
• Equal Opportunity Employer/Veterans Preference/Drug Free/Tobacco Free Workplace

Salary:  Computer Systems Support Specialist PG 110 $42,494.40 - $63,689.60
Starting salary commensurate with selected candidate's competencies and qualifications.

For helping to maintain our valuable water resources, we offer:

• Florida retirement system/retirement benefits
• Deferred compensation
• Work-life balance
• 9 paid holidays
• Generous vacation and sick leave
• Paid parental leave
• Medical, dental and vision insurance
• Basic and voluntary life and AD&D insurance
• Long-term disability
• Health savings & Health reimbursement accounts
• Prescription drug coverage & mail order program
• Employee assistance program
• Public service loan forgiveness qualified employer
• Tuition reimbursement
• State adoption benefit program qualified employer
• Training and development resources
• Innovative projects
• Advanced technologies