Office Specialist

Hourly Wage Estimate: 16.02 - 22.43 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range. Do you want to join an organization that invests in you as a(an) Office Specialist? At Independence Park Imaging, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications Man front office, register patients, verify referring provider eligibility, navigate payer resources for authorization info/patient financial responsibility, obtain authorizations, collect payments, schedule appointments, manage release of information, manage phone calls. In person at facility or Work From Home (WFH) option. Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable). Navigates payer systems and websites to determine coverage and patient financial responsibility. Assesses potential for Charity status for patients and navigates patient through application process. Verify insurance and determine patient financial responsibility. Collects Co-pays appropriately. Updates patient demographics (i.e. patient address, phone numbers). Obtains and/or insures Pre-Authorization/Medical Necessity for procedures. Run State license check and OIG sanctions check on undefined providers, relay documentation. Using Center’s various IT systems, schedules, reschedules and registers patients for procedures. Appropriately manage release of information to providers and patients. Run day-end reports from Meditech for unresolved items. Access patient records and provides for HIPAA compliant release of PHI. Scan, file and manage paper documentation. Fax or phone results as indicated. Provide appropriate patient preparation material and instructions and log dispensing. Sort incoming mail. Processes various correspondence including credit card payments and sets up payment plans. Problem-solves to provide best patient experience even in the presence of barriers. Complete outbound calls such as appointment reminders, mammo courtesy calls, missed appointment recovery calls and schedule patient accordingly. Performs other related work as assigned by immediate supervisor. Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director. KNOWLEDGE, SKILLS and ABILITIES Knowledge of data entry techniques Ability to learn various IT platforms to accomplish duties Ability to understand and explain health insurance benefits Ability to communicate effectively with patients, referrers, insurance providers, billing offices Ability to use computer, 10 key calculator, fax machine, and photocopier Skill in organization Skill in establishing and maintaining effective working relationships with other staff members , referral sourcesand patients. Ability to maintain confidentiality Integrity What qualifications you will need:

EDUCATION

High School Diploma or GED required

EXPERIENCE

One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred. Benefits Independence Park Imaging, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Independence Park Imaging is part of the Hospital Corporation of America (HCA) family. The facility is a top of the line freestanding emergency department and imaging center located in the heart of Richmond’s West End. It serves Short Pump, Glen Allen, Henrico, Goochland, Louisa and all surrounding areas. It is near some of the area’s best shopping, great restaurants and I64. The site is American College of Radiology (ACR) accredited, has 6 private procedure rooms and is known for its warm, caring staff. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people." - Dr. Thomas Fr #J-18808-Ljbffr HCA Healthcare, Inc.