Senior HVAC Service Technician

Job Description

Job Description

BDL Heating & Cooling is seeking a Senior Service Technician, with at least five years of service experience, to join our growing team! If you're looking for a team atmosphere, where your supervisors and co-workers truly care about and look out for you, BDL Heating & Cooling is the place! We are a family owned and operated business, with approximately fifty employees. We service residential and light commercial customers for forced hot air only equipment in Northern Rhode Island and Southeastern Massachusetts. We are committed to the personal growth and development of our employees and providing best in industry service to our customers. 

The responsibilities of this role include, but are not limited to:

-Complete diagnostic and repair calls at customers homes and businesses - as a senior service technician you will be tasked with more challenging diagnostic calls and major repairs

-Clearly communicate repair and/or replacement recommendations to customers based on your findings

-Present pricing to customers as needed and obtain necessary approvals for the completion of repairs

-Go to return calls for Level 2 and 3 technicians as needed to ensure prompt resolution

-Provide feedback to Level 2 and 3 technicians for continuous improvement in conjunction with service manager 

-Conduct ride-alongs with Level 2, Level 3 and apprentice technicians to assist in their on the job training based on training goals set forth by service manager

-Collaborate with service manager on a regular basis to continuously improve service department operations 

-Participate in an on call rotation (will be on call approximately once every 2 months - rotations are Monday-Thursday or Friday-Sunday)

-Complete paperwork on Service Titan for each job

-Collect payment on site for each job using Service Titan 

-Strive for a 5 star rating on Google on every service call 

-Keep truck stocked and clean with the materials and tools necessary to complete duties in an efficient and organized manner 

Requirements: 

- At least five years of HVAC experience working on forced hot air systems including gas furnaces, heat pumps, rooftop units (RTU's), hydro air systems

-High School Diploma 

-Clean Driving Record 

-EPA 608 Universal Certification

-Refrigeration Technician License (Preferred But Not Required)

-Ability to Pass Background Check 

-Self-Motivated 

-Team Player

-Leadership Skills

-Positive Attitude 

Benefits: 

- Competitive Base Pay

-Monthly Performance Pay 

-401k with 4% Match 

-Paid Time Off 

-50% Paid Health Insurance 

-Dental Insurance

-100% Paid Life Insurance Equal to 2x Annual Earnings 

-100% Paid STD and LTD

-Paid Tools and Company Clothing

-Company Vehicle and Gas Card

-iPad 

-Plenty of Overtime Available 

BDL Heating & Cooling is an HVAC contractor that specializes in the service and installation of both residential and commercial forced air systems.

Company Description

BDL Heating & Cooling is an HVAC contractor that specializes in the service and installation of both residential and commercial forced air systems.