Customer Support Specialist 1

Customer Support Specialist 1

PDS Defense, Inc. is seeking a Customer Support Specialist 1- Aviation Component Manufacturing, in Chandler, AZ. Job ID#218564

Under direct supervision, performs a variety of clerical duties of a routine and recurring nature including skilled typing, filing, data entry, and preparation of standard forms. Helps and supports sales/program team in achieving sales goals. Responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, kits and provisioning products or services.

Essential Job Duties and Responsibilities:

Enters document data (e.g., order entry, quotes, etc.) into computer and types of various forms and documents and reviews customer purchase orders to assess order requirements.

Collaborates with sales staff to monitor active purchase orders and ensures order meet requirements and OTD and reviews customer order books and follow-up on actions required.

Proofreads paperwork with computer for part number and for accuracy.

Adheres to record keeping processes and distributes incoming faxes and mail, operates all office machines, and takes incoming calls and handles them in a professional manner.

Basic Qualifications (Required Skills and Experience):

1-2 years of related work experience

Ability to read, write, and speak English fluently.

Clerical practices, office procedures, automated equipment, computers, and math

Customer Service Experience

Microsoft Office (i.e., MS Excel, MS Word)

Ability to enter large volume of orders in the system.

Ability to work in a fast-paced environment.

Experience working with an International Trade team.

Preferred Qualifications (Desired Skills/Experience):

2-4 years of related work experience

Education: associate degree Business Management or related field of study.

Onsite

Shift Start Time: 8:00AM

Shift End Time: 5:00PM

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance: No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance