Service Manager

Haywire Service Manager

At Haywire, we're in the business of creating unforgettable experiences for our Guests and Team Members. We lead with a "Posse Over Person" mentality, recognizing that our success depends on every member of the team performing at their best.

Haywire sits at the intersection of simple and sophisticated, taking guests on a curated journey through Texas-inspired hospitality. The space blends Texas comfort with an urban, contemporary feel.

A love of Texas-inspired food, genuine hospitality, and a passion for creating unforgettable guest experiences is a must.

JOB SUMMARY

We are searching for our next great Service Manager to join the Haywire and The Ranch family. As a Haywire Manager, you will lead successful daily shifts, support front-of-house operations and bring our distinctive brand of Genuine Texas Hospitality to life.

You will be responsible for preparing the restaurant for service, coaching and supporting Team Members, maintaining operational standards and ensuring every Guest receives a memorable experience. Our ideal Service Manager is a hands-on leader who remains calm under pressure, responds to challenges with urgency and creates a positive, accountable environment for the team.

COMPENSATION & BENEFITS

Salary Range: $65,000–$80,000 per year, plus bonus

BENEFITS: THE GOOD STUFF

• Competitive salary
• Medical, dental and vision insurance
• Paid Time Off
• 401(k)
• Growth and development pathways

EXPERIENCE AND QUALIFICATIONS

• 2+ years of restaurant management experience in a similar style and volume
• Demonstrated ability to lead shifts, coach Team Members and maintain strong hospitality and operational standards
• Genuine enthusiasm for creating memorable Guest experiences
• Strong written and verbal communication skills
• Sound judgment and the ability to make timely decisions in a fast-paced environment
• Ability to remain cool, calm and collected under pressure
• Strong organizational skills and the ability to manage multiple priorities
• Ability to work collaboratively and professionally with Team Members, Managers, Guests and Vendor Partners
• Working knowledge of OpenTable, 7shifts, Microsoft Office or similar restaurant-management software is preferred
• Working knowledge of applicable food safety, alcohol service, sanitation and workplace safety requirements
• Ability to work a flexible schedule, including days, evenings, weekends and holidays as business needs require
• Must be able to stand for extended periods and lift up to 50 pounds

KEY RESPONSIBILITIES

BUSINESS DRIVER

• Lead successful shifts through thoughtful preparation, clear communication and consistent follow-through
• Support daily front-of-house operations while ensuring our standards, systems and procedures are executed consistently
• Complete opening and closing responsibilities and ensure the restaurant is fully prepared for service
• Monitor sales, labor, staffing and productivity throughout each shift and make appropriate adjustments when necessary
• Support scheduling, inventory, ordering and cost-control responsibilities within your assigned Area of Responsibility
• Maintain accountability for service execution, restaurant appearance, cleanliness and operational readiness
• Communicate operational questions, concerns and opportunities to the General Manager promptly
• Protect a safe, organized and healthy work environment for our Team Members and Guests

CURATOR OF EXPERIENCES

• Deliver Genuine Texas Hospitality by maintaining a visible presence and engaging personally with Guests
• Create a welcoming environment that makes every Guest feel at home and gives them a reason to return
• Conduct regular table visits and restaurant walkthroughs to evaluate Guest satisfaction, service quality and operational standards
• Monitor the quality, presentation and timely delivery of food and beverages
• Respond to Guest concerns promptly, professionally and with sound judgment
• Authorize discounts or complimentary items in accordance with our policies
• Support special events, activations and other Texas-sized experiences throughout the restaurant
• Partner with the culinary and bar teams to ensure a seamless experience from arrival through departure

PEOPLE CHAMPION

• Train, coach and develop Team Members to meet our hospitality, productivity and performance expectations
• Motivate the team through meaningful recognition, engagement and opportunities for growth
• Create and maintain a positive, uplifting and accountable work environment
• Ensure Team Members have the knowledge, tools and resources needed to perform successfully
• Celebrate team wins and address opportunities through fair, timely and consistent feedback
• Support the onboarding and training of new Team Members
• Communicate Team Member concerns and performance issues to the General Manager promptly
• Lead with a "Posse Over Person" mentality that prioritizes collaboration and shared success

MASTER OF YOUR AREA OF RESPONSIBILITY

• Take ownership of your assigned Area of Responsibility and consistently meet established goals and standards
• Develop a clear understanding of the operational and financial results connected to your area
• Maintain accurate records and complete assigned administrative responsibilities on time
• Identify opportunities for improvement and present thoughtful solutions to restaurant leadership
• Follow up consistently to ensure assigned initiatives and action items are completed
• Support other Managers and Areas of Responsibility when business needs require
• Ensure compliance with all company policies and applicable food safety, sanitation, alcohol service and workplace safety requirements

A SUCCESSFUL SERVICE MANAGER AT HAYWIRE

• Personally embraces and demonstrates an understanding of Haywire's Brand DNA
• Thrives in a fast-paced environment and leads with an appropriate sense of urgency
• Maintains and encourages a positive and uplifting workplace
• Remains cool, calm and collected under pressure
• Creates a safe and healthy environment for Team Members and Guests
• Motivates the team through engagement and opportunities for growth
• Leads by example and follows through on commitments
• Balances attention to detail with the broader needs of the restaurant
• Takes ownership, embraces accountability and contributes to the success of the entire team

If you are passionate about developing Team Members, creating memorable Guest experiences and leading successful shifts through Genuine Texas Hospitality, we invite you to apply.

We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.