Bilingual Customer Service Representatives
$19 per hourLeeds Professional Resources
Job Description
Job Description
Bilingual Customer Service Rep (English AND Spanish)
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $19/HR (Monday-Friday Day Shift) Healthcare Customer Service experience required (Medicaid, Medicare, and Long Term Care preferred) Work Environment: In-office training for about 9-10 weeks. After successful training this position will become work from home (remote) Additional Info: Must have reliable transportation and home internet accessCustomer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements: High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset. Company Description
Aviation repair company
Company Description
Aviation repair company
Vacancy posted 10 days ago
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