Diagnostic Imaging Rep

Diagnostic Imaging Rep

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As a Diagnostic Imaging Representative, you will be a central figure providing crucial administrative and patient support for our Diagnostic Imaging department, ensuring a seamless and positive experience for every patient. You will play a vital role in coordinating access to essential imaging services and maintaining efficient department operations. Every day, you will expertly schedule and register patients for a wide range of imaging procedures, meticulously verify insurance information, and obtain pre-authorizations, ensuring comprehensive preparation for each visit. You will also provide clear and compassionate instructions to patients, manage incoming calls, liaison with ordering physicians, and accurately maintain patient records within our systems, all while upholding strict confidentiality and customer service standards. To be successful in this role, you will combine exceptional organizational skills, meticulous attention to detail in scheduling and documentation, and outstanding communication abilities to interact effectively with patients, providers, and colleagues. You will demonstrate a proactive problem-solving approach, a deep commitment to patient comfort and access, and thrive in a dynamic, fast-paced imaging environment dedicated to supporting diagnostic excellence.

• Greets patients, visitors, family members and physicians and efficiently addresses needs. Maintains an organized and efficient reception area. Assures that patients, family members, and staff are kept informed of activities and delays. Resolves or escalates patient concerns in a timely manner.
• Answers telephones, screens and transfers calls or takes messages as appropriate to facilitate effective communications. Delivers messages in a timely manner.
• Performs routine clerical and support functions under the direction of a specified Manager to ensure smooth and effective day-to-day operations of the department. Maintains patient records, charts, files and/or films. Scans charts, makes copies and prepares appropriate paperwork. May obtain authorization and referrals for patient procedures.
• May gathers demographic and insurance information, from both in- and outpatients to meet the needs of all departments. May enter billing information into appropriate systems.
• Monitors patient schedules, work flow, and activities of all modalities to assure smooth and coordinated patient flow. May transport or direct patients to appropriate location/area.
• Monitors and maintains an adequate inventory of office supplies and materials, as well as any written guides or patient information, to ensure smooth operations in the reception work area and non-interruption of patient services.

Required

• One year of related work experience that would demonstrate attainment of the requisite job knowledge/ abilities