Customer Service Associate

Respond to customer inquiries via phone, email, and live chat Resolve customer issues, ensuring a high level of customer satisfaction Collaborate with sales and operations teams to address customer needs and concerns Process customer orders, returns, and exchanges Maintain accurate and up-to-date customer records Provide product information, recommendations, and assistance to customers Monitor and respond to customer reviews and feedback Work primarily in person at HEST's Seattle office, with occasional remote weekend coverage during peak sales periods Requirements Previous experience in customer service or a related role Excellent communication and interpersonal skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Detail-oriented with strong organizational skills Proficient in computer applications such as Microsoft Office or Google Workspace Core Competencies Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining high customer satisfaction. Proficient in managing customer records and collaborating with teams to meet customer needs in a fast-paced environment. Highest-signal resume keywords Customer Service Experience Excellent Communication Skills Problem-Solving Abilities Multitasking and Prioritization Detail-Oriented ATS Optimization Keywords Soft Skills Interpersonal Skills Organizational Skills Industry Keywords Customer Inquiries Customer Satisfaction Customer Orders Customer Feedback Sales Collaboration Tools & Technologies Microsoft Office Google Workspace #J-18808-Ljbffr Socket.dev