Bilingual Collector I

Bilingual Collector I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

The Bilingual DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

Logistics

• Monday - Friday 10am- 7pm
• Hybrid (3 days in office, 2 from home)
• Tigard, OR
• Pay $22/hour

What You'll Do

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
• Process, follow up, and resolve inbound collection and customer service telephone inquiries
• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Provide customer service in a corporate environment and show strong judgment in all interactions with co-workers and customers to ensure resolution of customer discrepancies and disputes
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
• Meet or exceed established call volume and account action requirements

What You'll Bring

• Bilingual in Spanish & English
• Basic knowledge of installment loans, consumer collections, and collections regulations & laws
• Previous collections experience
• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
• Strong attention to detail
• Able to multitask
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.