Lead Shuttle Driver, Healthcare Setting

Schedule: 2 PM - 10 PM In this exciting new role, you'll serve as a source of supervision for the shuttle bus operation. As Lead Shuttle Driver, you'll balance an exciting mix of direct driving and collaboration with the Site Supervisor. You will pursue the objective of creating a welcoming, efficient and on-time experience for the employees of a busy healthcare facility. When you're not providing technical support by operating shuttles, you'll ensure that your team is efficiently performing tasks in accordance with company policy and procedure. As a true leader, you'll lead by example and do whatever it takes to ensure that customers have an exceptional customer service experience. In this position, it is important that you maintain a positive attitude and professional appearance at all times. This fast‑paced role requires juggling multiple duties including those related to operations, staffing, clients and customers. Essential Responsibilities Supervise shuttle bus drivers to ensure they follow driver regulations and company policies. Responsible for monitoring shuttle bus driver's productive whereabouts. Direct the maintenance of shuttles reported to have technical problems. Responsible for assisting with safety training programs. Documents accidents/safety situations, working closely with Account Manager to improve safety. Ensures all shuttles are following specific regularly scheduled routes, charter routes or respond to requests for unscheduled pickups or drop‑offs. Operates a passenger van safely and efficiently. Team Lead Responsibilities Collaborate with Supervisor to manage team schedules and rotations. Accountable for providing or finding shift coverage in the event of last‑minute changes. Ensure all employees are present and at their scheduled post for all shifts (including weekends). Monitor behavioral and technical performance of the Shuttle Team to ensure organizational objectives are met. Ensure Beacon Hill's service standards are exceeded. Seek out opportunities to improve operational efficiency. Participate in the hiring process as required. Foster a spirit of teamwork and unity that enables each team member and the team as a whole to succeed. Required Skills/Abilities (including but not limited to) Previous driving experience. Previous experience with shuttle maintenance is strongly preferred. Problem‑solving skills and decision‑making ability, and knowing when to ask for input and help. Ability to read, understand, and communicate effectively both verbally and on paper. Exceptional customer service skills – maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors. Must be at least 23 years old for insurance purposes. Must have and maintain a valid driver’s license and clean driving record. Excellent communication skills. Must be able to safely and efficiently operate a passenger van. Physical Demands and Working Environment You’ll be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. You must occasionally lift and/or move objects up to 20 lbs and be able to wear PPE (personal protective equipment) for the duration of their shift. The employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate. #J-18808-Ljbffr