Healthcare Customer Service Contractor

Job Description

Job Description

Job Title: Healthcare Customer Service Contractor

Location: Oklahoma City, OK

Industry: Healthcare Services

Pay: $17.00 - $19.00/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a healthcare organization dedicated to improving patient outcomes and member experiences. They are seeking a Healthcare Customer Service Contractor to provide exceptional support to members and healthcare providers while assisting with outreach and engagement initiatives.

Job Description:

The Healthcare Customer Service Contractor will serve as a key point of contact for members and providers, delivering excellent customer service, answering questions, and supporting healthcare outreach efforts. This role requires strong communication skills, attention to detail, and the ability to manage information accurately across multiple systems.

Key Responsibilities:

• Conduct outbound and inbound calls with members and healthcare providers regarding healthcare programs and services.
• Provide education and guidance related to healthcare initiatives, preventive care, and quality programs.
• Respond to inquiries professionally while delivering a positive customer experience.
• Document interactions, updates, and outcomes accurately within internal systems.
• Maintain detailed records and assist with tracking outreach activities.
• Review healthcare-related information to support member engagement and compliance efforts.
• Utilize Microsoft Office applications and internal databases to manage documentation and reporting.
• Navigate electronic healthcare systems and learn new software platforms as needed.
• Collaborate with internal teams to ensure timely follow-up and resolution of member or provider concerns.
• Maintain confidentiality and handle sensitive information in accordance with company policies.

Qualifications:

• Previous customer service, call center, healthcare, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent data entry and documentation abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask and navigate multiple systems simultaneously.
• Detail-oriented with strong organizational skills.
• Professional phone etiquette and customer-focused mindset.

Additional Details:

• Full-time contract opportunity
• Monday-Friday schedule
• Opportunity to start quickly

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.