Senior Product Manager

Role Description

You'll join one of three swim-lane teams (New Customer Acquisition, Deliver Service, or AI & Operating Excellence) with a specific, high-stakes problem to own from day one. These teams are small. Your work shows up in the roadmap immediately, for better or worse. There's no back of a large org to hide in here.

What makes this role different:

• Strategic and hands-on at once. We want problem solvers who think about where the business needs to go, then go deep on the customer, the Pro, or the tech (whichever is your specialty) to get there.
• We're hiring across several of our biggest 2026 bets at once. We match the best people we find to wherever they'll create the most leverage, not to whichever req happened to open first.
• AI is how the work gets done here, not a side skill. PMs use Brain, our internal AI system, every day: querying live business metrics without waiting on a data analyst, drafting and refining PRDs, searching the entire codebase to see how something actually works today, mining qualitative signal out of calls and tickets.
• High leverage, small teams. Few layers stand between your judgment and what ships.

What You'll Own

• A workstream within a swim lane: full ownership of multiple initiatives tied to a 2026 bet, whether that's customer acquisition, service delivery and retention, or AI-driven operating efficiency.
• Problem definition: turning ambiguous, multi-layered problems into a clear "here's what we're solving and why" that earns cross-functional buy-in.
• Metrics ownership: a specific business metric (conversion, retention, Pro supply, cost-to-serve) you're accountable for moving, not just influencing.
• Cross-functional execution: driving a dedicated engineering/design pod from problem to shipped outcome, including calls on what NOT to build.
• AI-forward workflow: using AI daily in your own work, and pushing your team to find where it compresses timelines too.

Problems to Solve

• Delighting customers at scale: Customers love the product, but they expect more: on-time service, consistent quality, competitive pricing, painless changes to what they booked.
• Keeping Pros happy and growing: We only win with the largest network of high-quality Pros who see real value on the platform.
• Acquiring more customers, the right way: Growth is easy if you're willing to overpromise. The hard version: bring in more customers while setting accurate expectations upfront.
• Building AI experiences customers and Pros can actually feel: The next unlock is AI people actually notice. Faster answers. Smarter recommendations.

What Success Looks Like (Year 1)

• You prioritize ruthlessly. The roadmap reflects real judgment about where the leverage is, not just what was requested loudest.
• You've moved metrics. Measurable, attributable progress on the number you own.
• You've created great experiences for customers. The work doesn't just move a number; it makes the product genuinely better to use.
• You're trusted across the org, by engineering, design, data, and partners alike.

Who You Are

• AI-native: You use AI daily to move faster: drafting specs, exploring data, prototyping, cutting busywork.
• Exceptional at data, or exceptional at customer taste: truly great at one, and at least good at the other.
• A structured thinker in unstructured situations: You dig into problems before jumping to solutions.
• An excellent communicator who says no with reason: articulating the problem, earning buy-in in writing.
• Bias for action: You think problems through without tipping into perfectionism.

This Role Is NOT

• A project management role: We need people who decide what to build and why.
• An engineering role: You'll work closely with engineers but you won't be writing the code.
• A moderate-effort role: The problems above are genuinely hard and the bar is high.

Compensation & Benefits

• Base salary: $140,000 – $185,000
• Equity: We want our product managers to benefit from significant company growth.
• Healthcare: Medical, dental, and vision
• Fully remote: Work from anywhere in the US.
• Flexible PTO: We focus on results.