Technical Support Representative

Job Overview Technical Support Specialist – Contract to Hire (Norcross, GA) Responsibilities Diagnose, troubleshoot, and resolve technical issues across a variety of products and software platforms. Develop and maintain subject‑matter expertise on all company products and solutions. Support customers through multiple communication channels (phone, email, chat, and ticketing systems). Identify, document, and report product bugs, trends, and recurring issues to internal stakeholders for continuous improvement. Deliver a high standard of technical support and customer experience at every interaction. Required Skills & Qualifications Technical support and troubleshooting experience. Strong customer support and service skills. Call center experience. High level of technical aptitude and comfort learning new technologies. Preferred Skills Law enforcement or public‑safety experience. Networking fundamentals. Excellent communication skills. Employment Details Job Type: Contract to Hire Location: Norcross, GA (Hybrid) Hourly Pay: $25.00 – $27.00 Benefits (temporary role) Medical, dental, and vision coverage. Life Insurance (voluntary life and AD&D for employee and dependents). 401(k) retirement plan – pre‑tax and Roth contributions. Short‑term and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time off/leave (PTO, vacation, or sick leave). Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr