Dairy Supervisor

Dairy Supervisor

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

The Dairy Supervisor supports the daily operation of the Dairy Department by maintaining strong in-stock conditions, product freshness, accurate rotation, cleanliness, and effective merchandising. This position provides day-to-day direction to associates, helps manage inventory and deliveries, and ensures the department remains organized, customer-ready, and operated safely and efficiently.

Key Responsibilities

• Support the overall daily operation and performance of the Dairy Department.
• Provide direction, guidance, and support to associates working in the department.
• Help train and coach associates on stocking, rotation, merchandising, sanitation, safety, and customer service procedures.
• Coordinate daily stocking and replenishment based on sales, deliveries, inventory levels, and business needs.
• Maintain strong in-stock conditions throughout dairy cases and displays.
• Ensure milk, eggs, cheese, yogurt, refrigerated beverages, and other dairy products are properly stocked and organized.
• Monitor product freshness, quality, dates, and overall condition throughout the department.
• Ensure proper product rotation and prioritize older inventory to reduce shrink and product loss.
• Remove expired, damaged, leaking, or otherwise unsellable merchandise promptly.
• Maintain attractive, organized, and properly merchandised displays.
• Ensure promotional, seasonal, and advertised products are properly stocked, signed, and maintained.
• Monitor out-of-stocks and take appropriate action to replenish merchandise from backstock.
• Assist with receiving, breaking down, organizing, and stocking dairy deliveries.
• Maintain organized coolers, storage areas, backstock, and department supplies.
• Assist with inventory management and communicate ordering or product availability concerns to appropriate leadership.
• Help control shrink through proper rotation, handling, ordering, and inventory practices.
• Verify products are correctly priced, labeled, and signed.
• Provide friendly and knowledgeable customer service and assist customers with locating products.
• Maintain department cleanliness and ensure cases, shelves, coolers, floors, storage areas, and work areas meet established standards.
• Promote safe working practices and immediately address potential hazards.
• Communicate equipment, refrigeration, product, staffing, or operational concerns to store leadership.
• Assist with opening and closing department responsibilities as assigned.
• Support department sales, productivity, shrink, inventory, and operational goals.
• Perform additional duties as assigned based on business needs.

Leadership Expectations

• Lead by example and maintain a positive and professional attitude.
• Provide associates with clear expectations, priorities, and daily assignments.
• Follow up on assigned responsibilities to ensure work is completed accurately and on time.
• Coach associates on stocking efficiency, product rotation, merchandising, cleanliness, and customer service.
• Encourage teamwork, accountability, and effective communication.
• Maintain a strong sense of urgency when stocking deliveries and addressing out-of-stock conditions.
• Monitor department conditions throughout the day and address opportunities promptly.
• Help create an environment where associates feel supported, respected, and accountable.
• Communicate department priorities and operational concerns to appropriate store leadership.
• Help develop a dependable, productive, and customer-focused dairy team.

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Help customers locate dairy products and identify alternatives when requested products are unavailable.
• Provide accurate information regarding product location and availability.
• Respond professionally to customer questions or concerns.
• Maintain clean, organized, and well-stocked displays that make the department easy to shop.
• Prioritize customer service while completing stocking and merchandising responsibilities.
• Maintain department conditions that reflect high standards for freshness, organization, cleanliness, and presentation.

Inventory, Rotation & Merchandising

• Monitor inventory and backstock levels throughout the department.
• Ensure products are rotated consistently to maintain freshness and minimize out-of-date merchandise.
• Check product dates regularly and remove expired or unsellable merchandise.
• Organize backstock so products can be identified and replenished efficiently.
• Work deliveries promptly to maintain product availability and protect refrigerated merchandise.
• Maintain proper product placement according to department merchandising standards.
• Ensure shelves and cases remain organized, faced, and customer-ready.
• Maintain promotional and seasonal displays throughout the promotional period.
• Verify shelf tags, pricing, and signs are accurate and positioned correctly.
• Monitor fast-selling products and adjust stocking priorities as necessary.
• Support inventory and shrink-control efforts by minimizing product damage, expiration, and unnecessary waste.

Food Safety & Sanitation

• Follow and reinforce established food safety and sanitation procedures.
• Monitor refrigerated products and storage areas to help maintain appropriate temperatures.
• Maintain clean shelves, cases, coolers, storage areas, and department equipment.
• Ensure damaged or leaking products are removed and cleaned up promptly.
• Reinforce proper product handling and storage practices.
• Monitor cleaning responsibilities and ensure sanitation tasks are completed throughout the workday.
• Immediately communicate refrigeration, temperature, sanitation, pest, or product-quality concerns to appropriate leadership.
• Help ensure products remain properly refrigerated during receiving, stocking, and backstock activities.

Safety & Equipment

• Follow established safety procedures when stocking and handling merchandise.
• Reinforce safe lifting, carrying, stocking, and product-handling practices.
• Safely operate approved equipment after appropriate training.
• Keep cooler floors, aisles, storage areas, and workspaces organized and free of hazards.
• Address spills, broken products, damaged cases, and other potential hazards promptly.
• Report malfunctioning refrigeration or department equipment immediately.
• Ensure carts, pallets, stocking equipment, and merchandise do not create unnecessary hazards for customers or associates.

Qualifications & Skills

• Strong customer service and communication skills.
• Ability to provide direction, coaching, and support to associates.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Working knowledge of stocking, merchandising, inventory, rotation, and department operations.
• Strong attention to product freshness, dates, quality, and presentation.
• Ability to organize and maintain accurate backstock.
• Ability to safely operate applicable equipment after appropriate training.
• Ability to work collaboratively with associates and store leadership.
• Dependable, flexible, and able to work effectively with limited supervision.
• Ability to maintain productivity while ensuring department standards are consistently met.

Physical & Scheduling Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, carry, push, and pull merchandise, carts, equipment, or supplies as required.
• Ability to perform repetitive stocking, rotating, facing, organizing, and merchandising activities.
• Ability to work in refrigerated and cooler environments for extended periods when necessary.
• Ability to safely handle cases of dairy products and other refrigerated merchandise.
• Ability to move between the sales floor, cooler, receiving area, and backroom throughout the workday.
<