SERVICE TECHNICIAN

Service Technician

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts in and around the Prescott area. This person diagnoses equipment problems, using judgment to determine how best to repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

Duties And Responsibilities

• Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
• Deliver vending machines into accounts
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for BIB.
• Fill installed equipment and adjust to proper water to syrup (brix).
• Prioritize and schedule service and PM calls to meet customer service windows.
• Drive to locations, evaluate issues and perform necessary work.
• Collect accurate and complete equipment and customer information.
• Maintain parts inventory on service vehicle.
• Establish positive relationships with contacts from service calls.
• After each call, complete paperwork on job and submit.
• Lift, carry, pull, push and/or move at least 55 pounds repeatedly over workday.
• Using proper equipment, move vending machines weighing between 800 and 1,200 pounds.
• Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
• Assists in the promotion and sale of extra equipment.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer's specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers' business.
• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

Not Required But Helpful

• One-year certificate from college or technical school, six months to one year related
• 608 HVAC Certification
• Understanding of Electrical systems
• Know how to use a voltmeter
• Other skills required:
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Professional appearance and demeanor.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Competencies

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Organizational Support - Follows policies and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Professionalism - Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Physical Demands And Work Environment

• Continually required to stand, talk or hear.
• Frequently required to walk.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to sit, climb, balance, bend, stoop, kneel or crawl.
• Occasionally required to taste or smell.
• Occasionally exposed to cold, hot, wet and/or humid conditions (non-weather).
• Frequently works near moving mechanical parts.
• Occasionally works in high, precarious places, around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.

While performing the duties of this job, the noise level in the work environment is usually moderate.

• The employee must frequently lift and/or move up to 50 pounds.

Company Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Long Term Disability
• Childcare Benefit
• 401(k) With Generous Company Match
• Sick Time & Vacation Pay
• Job Type: Full-time