Customer Service Representative - 9:30p - 6:00p MTWTF

divh2Customer Service Representative/h2pEssential duties include the following:/pulliGreets and assists customers with questions or requests in a prompt, pleasant and professional manner./liliEnsures timely customer service by providing coverage at customer service counter during all working hours./liliHandles customer complaints with integrity and poise, and directs them to the appropriate person or department when necessary in order to maintain customer satisfaction./liliTranslates repair orders and inputs data into computer system to create customer invoices./liliProcesses customer, warranty, internal, and Zimbrick repair order tickets promptly and accurately./liliConsults with technicians, service advisors, parts personnel, etc. in order to clarify any questions or concerns./liliAccepts customer payments and balances cash drawer from payments received./liliCleans and maintains customer waiting area. This may include: prepare and maintain customer refreshments stocks supplies and amenities organizes newspapers/magazines and general cleaning duties./liliMaintains confidential customer information in accordance with all applicable local, state, and federal laws./liliStrives for teamwork and clear, professional communication within the department and the organization./liliMaintains basic knowledge of dealership information in order to act as a resource for customers./liliMaintains a professional appearance and a clean and organized work area./liliFiles and maintains customer invoices and repair orders./liliCompletes training courses as assigned by supervisor and/or required by manufacturer./li/ulpMarginal duties, which may vary depending on the dealership, include the following:/pulliProvides administrative support to other departments and staff members as necessary./liliTakes deposits to the bank./liliOther job duties performed Additional duties may be assigned./li/ulpSupervisory requirements: This position has no supervisory responsibilities./ppEqual opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div