Customer Service Representative

Job Full Description

Position: Customer Service Representative


A metal manufacturing and building-materials company in Fort Worth is looking to add a Customer Service Representative to their team!


Schedule: Monday-Friday 8:00am-5:00pm


Pay: $22/hr


Position Responsibilities:

• Create and foster positive customer relationships through daily and weekly interaction, proactive communication, and excellent service.
• Manage the day-to-day handling of assigned accounts from order entry through delivery. Verify accuracy, including quantity, size, style, and specifications.
• Enter and maintain accurate quotes for customers, ensuring pricing accuracy, and provide product line information regarding availability and technical specifications. Supply customers with Sales Order Acknowledgements.
• Receive and investigate customer complaints, problems, or questions; identify and implement the best solution to ensure customer satisfaction.
• Process credits (CMARs), and research issues to assist in root cause analysis.
• Maintain availability in the phone system, delivering professional and engaging customer service.
• Collaborate with sales and operations teams to address customer issues such as product substitutions and pricing, and to coordinate order logistics; communicate order changes or concerns as needed.
• Assist and communicate with outside sales representatives regarding all aspects of customer accounts.
• Follow up on shipments; notify customers of delivery dates, back orders, or delivery issues.
• Send samples and literature to existing or prospective customers upon request.
• Demonstrate expertise in Fabral products and their functions to provide technical assistance to customers.
• Manage workload and communication through the CRM system, following defined processes.
• If applicable, regularly attend production meetings and communicate order changes as needed.
• Assist with quoting projects.
• Identify and act on cross-sell and upsell opportunities to grow business.
• Additional duties as assigned.

Position Qualifications:

• High school diploma or equivalent required.
• Minimum of 2 years of industry-related, customer-facing experience; general office and customer service experience considered.
• Proficiency in MS Office (Word, Excel, Outlook) and basic math skills, including fractions and percentages, to perform calculations and measurements.
• Familiarity with Salesforce, Hubspot, Oracle, or other CRM/ERP systems preferred but not required.
• Building or construction industry experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to thrive in a fast-paced environment with strong organizational and conflict-management skills.
• Valid driver's license; ability to travel occasionally, if required for the role.

Express Employment Associate Benefits:

• Weekly Pay
• Qualify for Holiday Pay
• Medical, Dental, and Vision Benefits
• Referral Bonuses

How to Apply:

• To apply, please send your resume to
• For fastest service: Come into our office at 6635 Sandshell Blvd. Fort Worth, TX 76137
• Application Hours: Monday-Thursday 9am-2pm, Fridays 9am-12pm
• Call to speak with us directly at View phone number on click.appcast.io

Fort Worth (Downtown), TX
1792
2501 Parkview
Suite 101
Fort Worth, TX 76102