Bell Attendant Captain

Bell Attendant Captain

Herschend is seeking an energetic Bell Attendant Captain to help build a unique guest experience for our newest hospitality venture, Dolly Parton's SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate leads with heart for hospitality and has an exceptional talent for orchestrating seamless guest experiences. With equal parts integrity, creativity and operational expertise, this team member will ensure SongTeller delivers service that's as genuine and memorable as Dolly herself.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Bell Attendant Captain position offers an extraordinary opportunity to propel the arrival experience excellence and hospitality identity for Dolly Parton's SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton's Museum. Personalizing all aspects of the hotel's welcome moment, ensuring every touchpoint from arrival to farewell, reflects the seamless, authentic, and memorable experience guests expect of SongTeller Hotel. This role will be highly rewarding for a visionary, hands-on and guest-focused Host with a demonstrated history of building strong relationships and operating with excellence while driving timeless and unforgettable guest experiences.

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!

Summary of Essential Functions & Responsibilities

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality
• Lead and oversee bell services to ensure seamless guest arrivals and departures
• Warmly greet guests, assist with luggage, and escort them while providing engaging, personable interactions
• Coordinate luggage handling, storage, and delivery with efficiency and care
• Train, mentor, and support bell staff to maintain luxury service standards
• Serve as a key point of contact for transportation, valet coordination, and guest assistance
• Provide knowledgeable recommendations about the hotel and local area
• Anticipate guest needs and create memorable first and last impressions
• Manage high-volume arrival periods with organization and composure
• Ensure lobby and entry areas remain polished and welcoming
• Represent the hotel with professionalism, personality, Joy, and a sense of showmanship
• Serve as a local expert and storyteller, sharing recommendations on Nashville, music, culture, and unique hotel experiences
• Review daily arrival, departure, and VIP reports to ensure proper planning and execution of personalized service.
• Uphold luxury service standards and brand voice, ensuring every interaction feels personalnot transactional
• Protect guest privacy and ensure safety, security, and confidentiality at all times
• Manage high-volume periods with poise, efficiency, and positivity
• Maintain a clean, organized, and visually inviting environment
• Maintain high standards at all times while on property and all guest facing space in the hotel. Including professional posture, full uniform, welcoming demeanor, no personal devices at anytime, food/beverage, and any other items as directed by senior leadership.
• Collaborate with all hotel team members to ensure above and beyond service in all areas.
• Ability to control difficult situations while maintaining a HEARTSPITALITY approach.
• Represent Dolly Parton's SongTeller Hotel professionally in industry and community events, embodying the brand's warmth, creativity, and hospitality ethos.
• Utilize operational systems such as Microsoft Office, HotSoS and other hotel systems to optimize performance, and maintain operational transparency.

This job description is not an "all-inclusive' list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

Qualifications

• Previous hotel experience preferred in upscale, lifestyle or luxury hotel setting.
• Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operations
• Passion for delivering elevated guest experiences and attention to detail
• Knowledge of Nashville's culture, dining, and entertainment scene is a plus
• Professional appearance and demeanor aligned with luxury boutique standards
• Team-oriented mindset with a willingness to support colleagues across departments
• High level of integrity and ability to handle sensitive information confidentially
• Previous experience in bell services, valet, or guest services required; leadership experience preferred
• Capable of lifting, pushing, or pulling 2550 lbs
• Strong communication and interpersonal skills
• Ability to lead a team and maintain high service standards
• Excellent organizational and multitasking abilities
• Physical ability to lift and transport luggage
• Knowledge of local attractions and transportation options
• Professional appearance and polished demeanor
• Capable of handling stressful situations calmly and efficiently while maintaining service standards.
• Flexibility to work evenings, weekends, and holidays as needed

About Dolly Parton's SongTeller Hotel & Herschend

Dolly Parton's SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.