Customer Service Associate

Job Description

Job Description

Round One Entertainment is hiring for our new location at Colorado Mills Mall, Lakewood CO (opening October)!

Are you into video games? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Our Customer Service Associates help keep the excitement going across our departments, and we’re currently hiring for:

• Amusement
• Food & Beverage
• Cleaning
• Facilities Mechanic

Whether you're helping guests at the game counter, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences.

Department Responsibilities Include (but are not limited to):

Amusement:

• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory.
• Keep the game floor clean, stocked, and welcoming.
• Perform open and close procedures and assist guests as needed.

Food and Beverage:

• Prepare and serve food and drinks.
• Operate POS systems and clean the kitchen and dining areas.
• Open and close food service area and manage inventory.
• Support other departments when needed.

Cleaning

• Keep the entire store clean including restrooms, furniture, and arcade areas.
• Use cleaning equipment properly and safely.
• Launder cleaning rags, wash windows, and follow MSDS protocols.
• Assist the Facilities team with cleaning needs.

Facilities Mechanic:

• Maintain and repair bowling, arcade, and Spo-Cha equipment.
• Complete preventive maintenance as scheduled.
• Keep workshop areas organized and clean.
• May assist with installations or support other store locations when needed.

Position Details:

• Part-time (20–25 hours per week)
• $17-18.75 per hour
• Store hours: 10:00 AM – 2:00 AM, including weekends and holidays

Benefits:

• 1 hour arcade play per week (non-prize)
• 90 minutes of bowling per week (shoes included)
• 1 hour of karaoke or billiards per week

About Round1:
Round1 Bowling & Arcade offers a full entertainment experience under one roof. Guests can enjoy bowling, arcade games (including exclusive Japan imports), crane machines, billiards, karaoke, and more. The venue also includes food, drinks, and bar service in a high-traffic environment.

Essential Duties:

• Operate POS register for game card sales, reloads, and prize redemptions.
• Assist guests with games and general questions.
• Restock prizes and arcade supplies.
• Maintain arcade floor, machines, and counters.
• Perform opening and closing procedures (restocking, cleaning, setup).
• Monitor games and report issues.
• Answer basic guest inquiries.
• Other duties as assigned.

Work Environment:
Fast-paced arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands:

• Standing and walking for extended periods.
• Bending, reaching, and continuous movement.
• Lifting up to 100 lbs with assistance.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information!