Clinic Operations Manager - Pediatric Outpatient Clinics

Overview Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: CHOC Surgical Clinics Admin Job Summary: Coordinate, monitor, and evaluate the operation of a unit of the University or Medical Center. . Position Hours Monday - Friday Days Clinic Options Pediatric Ortho & Urology Clinics: We care for pediatric patients ranging in age from newborns to young adults. We treat a wide range of pediatric problems, including complex fractures; sports injuries; deformities of the spine, bones, hips or feet; scoliosis; and infections of the musculoskeletal system. The nationally ranked Urology team at Monroe Carell has years of specialized training in understanding and meeting the unique needs of children with urinary tract and reproductive organ problems. Our care ranges from simple in-office procedures to the most complex reconstructive surgery. Pediatric ENT & General Surgery Clinics: We care for pediatric patients ranging in age from newborns to young adults. Our otolaryngology team members know how to examine, diagnose and treat children for all pediatric ENT conditions, including those requiring head or neck surgery. Our experts in pediatric surgery treat conditions from common to rare, including appendicitis, hernias, tumors and birth defects. We work closely with a team of pediatricians, family physicians, pediatric anesthesiologists and other specialists, and pediatric home care providers. Pediatric Genetics, Plastics and Physical Medicine & Rehabilitation Clinics: The Physical Medicine and Rehabilitation program at Monroe Carell is dedicated to optimizing function for children, adolescents and young adults living with disabilities. Our specialists work closely with experts in pediatric neurology, rehabilitation and primary care. We create a treatment plan that is right for patients and their family based on the needed services and supporting therapies. Together, we develop both short-term and long-term plans designed to restore as much function and independence as possible for the infants, children and adolescents we serve. Key Responsibilities Develop work goals for the unit/area consistent with institutional and departmental goals and policy Plan to achieve goals or establish priorities Initiate changes or develop new policies, procedures and/or methods Help unit to understand, share, and support the vision Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions Monitor and coordinate programs and actions Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures Coordinate the activities of one or more functions to effect unity of operation Adjust work schedules or project priorities to meet emergencies or changing condition Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem Participate in periodic management meetings to keep top management informed of problems and concerns Define and achieve financial targets for the unit/area, consistent with the departmental financial plan Plan communicate budget calendar and process Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need Frequently prepare ad hoc financial and budget reports Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator Exercise judgment and prepare supporting or correcting documentation as deemed appropriate Exceed defined service standards for the unit/area Ensure that the service standards established for the unit/area are met or exceeded Monitor performance against service standards Use patient/customer satisfaction data to improve systems, processes, and outcomes Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels. Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual\'s knowledge and experience are appropriate for the job assignment Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually) Monitor quality assurance standards, programs and procedures within the unit/area Ensure that defined quality standards are met within area of responsibility Technical Capabilities Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. Core Accountabilities and Capabilities describe the expected behaviors and outcomes for roles at Vanderbilt Health. Position Qualifications Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 3 years Education: Bachelor\'s This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Our vision: The world leader in advancing personalized health. Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal. #J-18808-Ljbffr Montgomery College