Technical Account Manager

Technical Account Manager

Customer-facing technical service role supporting flexographic packaging accounts in a highly competitive ink market. Partners with Sales to stabilize accounts, support retention, and resolve technical issues. Not a quota role.

Key Responsibilities:

• Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
• Oversee on site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention, growth, and innovation.
• Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications:

• Education: Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• Experience: 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.
• Effective communicator with excellent customer service and cross functional collaboration skills.
• Able to travel occasionally (up to 25%) to customer sites, manufacturing plants, and regional meetings.

Preferred Skills:

• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.

What You'll Bring:

• A builder's mindset: you don't just manageyou create and improve
• Leadership that sets clear expectations and fosters trust and ownership
• The ability to stabilize operations while preparing the site for future growth
• A collaborative spirit: willing to partner across departments to drive performance