Technical Account Manager
Veracity Solutions
Technical Account Manager
Customer-facing technical service role supporting flexographic packaging accounts in a highly competitive ink market. Partners with Sales to stabilize accounts, support retention, and resolve technical issues. Not a quota role.
Key Responsibilities:
- Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
- Oversee on site troubleshooting, ink optimization, and product performance evaluations.
- Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
- Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
- Develop and implement technical service strategies that support customer retention, growth, and innovation.
- Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
- Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
- Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
- Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.
Qualifications:
- Education: Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
- Experience: 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
- Proven experience with water based and solvent based inks and coatings used in flexible packaging.
- Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
- Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
- Skilled in color matching, print troubleshooting, and print defect analysis.
- Effective communicator with excellent customer service and cross functional collaboration skills.
- Able to travel occasionally (up to 25%) to customer sites, manufacturing plants, and regional meetings.
Preferred Skills:
- Experience with color management systems (e.g., X-Rite).
- Understanding of lamination, coating, and post print converting processes.
- Familiarity with VOC compliance, safety protocols, and system regulations.
What You'll Bring:
- A builder's mindset: you don't just manageyou create and improve
- Leadership that sets clear expectations and fosters trust and ownership
- The ability to stabilize operations while preparing the site for future growth
- A collaborative spirit: willing to partner across departments to drive performance
Vacancy posted 1 day ago
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