Property Management Guest Relations Supervisor

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Overview

Sunriver Resort is hiring for a full time, year round Guest Relations Supervisor! As a full time, year round associate enjoy the many perks of working for Sunriver Resort such as Complimentary and Discounted stays, Medical & Health Benefits, Paid Time Off, 401K Matching, Free Recreation Rentals, and so much more! The Guest Relations Supervisor will support Property Managers and the Director of Vacation Rentals by leading all aspects of property management guest relations. S/he has the ability handle and resolve guest concerns while maintaining the AAA Four Diamond standards. They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. The Guest Relations Supervisor shall strive to always provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the vacation destination and employer of choice!

Responsibilities

• Handles all guest related concerns including complaints and emergencies.
• Trained on all front desk, and concierge responsibilities. Assists in operations as needed.
• Be knowledgeable of all arriving/departing and in-house guests.
• Be knowledgeable of all tours/groups.
• Works closely with Housekeeping, Engineering, Sales, and Conventions to ensure exceptional guest satisfaction.
• Reviews guest feedback through Revinate and communicates information to staff to ensure continual guest satisfaction.
• Responds to all online reputation platforms and guest surveys.
• Maintains a strong knowledge of hospitality trends and issues.
• Assures guest service standards are being applied by all guest services team.
• Assists with maintaining a strong morale and spirit throughout guest services.
• Provides accurate directions and resort information for guests.
• Makes dining and activity reservations for guests.
• Answers incoming guest calls, transfers calls appropriately and relays messages accurately.

Qualifications

• High school diploma or equivalent
• Must have a valid drivers license and be able to pass a MVR check
• Must have excellent phone etiquette
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Ability to work a flexible schedule that may include evenings, weekends and holidays